Administrator Guide

Provide Contact Information
Specify contact information for technical support to use when sending support-related communications from SupportAssist.
Steps
1. Specify the contact information.
2. (Storage Center 7.2 or earlier) To receive SupportAssist email messages, select the Send me emails from SupportAssist when
issues arise, including hardware failure notifications check box.
3. Select the preferred contact method, language, and available times.
4. (Storage Center 7.2 or earlier) Type a shipping address where replacement Storage Center components can be sent.
5. (Storage Center 7.2 or earlier) Click Finish.
6. (Storage Center 7.3 or later) Click Next.
Provide Site Contact Information
If the storage system is running Storage Center 7.3 or later, specify the site contact information.
Steps
1. Select the Enable Onsite Address checkbox.
2. Type a shipping address where replacement Storage Center components can be sent.
3. Click Next.
The Confirm Enable SupportAssist dialog box opens.
4. Click Yes.
Validate the SupportAssist Connection
If the storage system is running Storage Center 7.3 or later, the Validate SupportAssist Connection page opens.
About this task
The Validate SupportAssist Connection page displays a summary of the SupportAssist contact information and confirms that the
Storage Center is connected to SupportAssist.
Steps
• To complete the SupportAssist setup, click Finish.
Update Storage Center
The Storage Center attempts to contact the SupportAssist Update Server to check for updates. If you are not using SupportAssist, you
must use the Storage Center Update Utility to update the Storage Center operating system before continuing.
Steps
• If no update is available, the Storage Center Up to Date page appears. Click Next.
• If an update is available, the current and available Storage Center versions are listed.
1. Click Install to update to the latest version.
2. If the update fails, click Retry Update to try to update again.
3. When the update is complete, click Next.
• If the SupportAssist Data Collection and Storage Agreement was not accepted, the Storage Center cannot check for updates.
• To proceed without checking for an update, click Next.
• To accept the agreement and check for an update:
1. Click Accept SupportAssist Data Collection and Storage Agreement to review the agreement.
2. Select By checking this box you accept the above terms.
3. Click Next. The Storage Center attempts to contact the SupportAssist Update Server to check for updates.
Storage Center Deployment
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