Users Guide

Save RMSV Log Files

Use option 14 in the CLI to save the RMSV log le to a zip le.

1 Log in to CITV.

2 At the CLI prompt, type 14 and press Enter. The following options are displayed:

1. Gather support information

2. Return to main menu

Enter selection [1 - 2]:

3 Type 1 and press Enter. The zip le with the logs is saved to the root directory of the virtual appliance.

4 Use Secure Copy (SCP) to copy the zip le from the virtual appliance to a local computer.

When the zip le is on a local computer, it can be sent to Dell Technical Support.

Related links

Logging In to CITV

Troubleshooting the vSphere Web Client Plugin

Dell Storage Icon Is Missing

If the Dell Storage icon does not appear in the Administration pane of the vSphere Web Client:

• Verify that the host name or IP address of the VMware vCenter Server is correct and the VMware vCenter Server user has

administrator privileges. See Restart RMSV.

• Verify that the vSphere Web Client Plugin is running. See Installing the Dell Storage vSphere Web Client Plugin.

• Restart the vSphere Web Client service.

• For a Windows-based vCenter server, restart the vSphere Web Client service by accessing Server Manager > Services > VMware

vSphere Web Client service. Select Restart to restart the service.

• For a Linux-based vCenter Server appliance, use one of the following commands to restart the service:

• service vsphere-client restart

• /etc/init.d/vsphere-client restart

If further troubleshooting is required, Dell Technical Support might need a copy of vSphere Web Client log les for analysis. See View

vSphere Web Client Log Files.

Plugin Summary and Monitor Page Appears Disabled

Summary information might not display in the vSphere Web Client Plugin. Information will appear blank on the summary page (Summary

tab, then Dell Storage tab) and monitor page (Monitor tab, then Dell Storage tab).

Ensure that the credentials you entered on the Manage tab for vCenter server and Dell Storage Manager conguration are correct.

Snapshot and Snapshot Schedule Creation Fails

When using an NFS datastore to create a snapshot or a snapshot schedule, ensure that the NFS datastore is hosted on a FluidFS v5

system.

CITV Application Troubleshooting