Users Guide

Troubleshooting the vSphere Web Client Plugin

Dell Storage Icon Is Missing

If the Dell Storage icon does not appear in the Administration pane of the vSphere Web Client:

• Verify that the host name or IP address of the VMware vCenter Server is correct and the VMware vCenter Server user has

administrator privileges. See Restart RMSV.

• Verify that the vSphere Web Client Plugin is running. See Installing the vSphere Web Client plugin.

• Restart the vSphere Web Client service.

• For a Windows-based vCenter server, restart the vSphere Web Client service by accessing Server Manager > Services >

VMware vSphere Web Client service. Select Restart to restart the service.

• For a Linux-based vCenter Server appliance, use one of the following commands to restart the service:

• service vsphere-client restart

• /etc/init.d/vsphere-client restart

If further troubleshooting is required, Dell Technical Support might need a copy of vSphere Web Client log files for analysis. See View

vSphere Web Client Log Files.

Plugin Summary and Monitor Page Appears Disabled

Summary information might not display in the vSphere Web Client Plugin. Information will appear blank on the summary page (Summary

tab, then Dell Storage tab) and monitor page (Monitor tab, then Dell Storage tab).

Ensure that the credentials you entered on the Manage tab for vCenter server and Dell Storage Manager configuration are correct.

Cannot Enable Live Volume to Failover Automatically

Live Volume configured to fail over automatically and promote the secondary volume might fail if the following requirements are not met:

• Type is Synchronous

• Synchronous mode is High Availability

• Source and target Storage Centers are at version 6.7 or later

Select a datastore or RDM that meets these requirements. Optionally, modify the datastore to meet these requirements or create a new

datastore or RDM.

View vSphere Web Client Log Files

For additional information, refer to the following publications:

• To view the vSphere Web Client log files, refer to the VMware Knowledge Base article Location of vSphere Web Client 5.x service

logs (2004090).

• To change the logging level, refer to the VMware Knowledge Base article Enabling debug logging on the VMware vSphere 5.x/6.0

Web Client service (2011485).

Registration Failure Related to TLS

Registration of the vSphere Web Client Plugin could fail if the vCenter Server is configured with TLS 1.0 disabled.

DSITV Application Troubleshooting