Administrator Guide

Manually Sending Diagnostic Data Using
SupportAssist
You can send diagnostic data manually using SupportAssist for multiple Storage Centers or for a specific Storage Center.
Manually Send Diagnostic Data for Multiple Storage Centers
You can send diagnostic data for multiple Storage Centers from the Data Collector.
Steps
1. If a Storage Center is selected from the drop-down list in Unisphere Central, click (Home).
The Unisphere Central Home page is displayed.
2.
Click
Data Collector.
The Data Collector view is displayed.
3. Click the Monitoring tab, and then click the SupportAssist subtab.
4. Click Send SupportAssist Data Now.
The Send SupportAssist Data Now dialog box opens.
5. In the Storage Centers area, select the checkboxes of the Storage Centers for which you want to send SupportAssist data
to technical support.
6. In the Reports area, select the checkboxes of the Storage Center reports to send.
7. In the Time Range area, choose the period of time for which you want to send data.
a. In the Start Date fields, specify the start date and time.
b. To specify an end date, clear the Use Current Time For End Date checkbox and specify a date and time in the End
Date fields.
To use the current date and time as the end date, select the Use Current Time For End Date checkbox.
8. Click OK.
Send Diagnostic Data for a Single Storage Center
You can send Storage Center diagnostic data using SupportAssist from the Storage Center settings.
Steps
1. If you are connected to a Data Collector, select a Storage Center from the drop-down list in the left navigation pane.
The Storage Center must be added to Unisphere Central using a Storage Center user with the Administrator privilege.
2. Click
Summary.
The Summary view is displayed.
3. In the Summary tab, click (Settings).
The Storage Center Settings dialog box opens.
4. Click the SupportAssist tab.
5. Click Send Data Now.
The Send SupportAssist Data Now dialog box opens.
6. In the Reports area, select the checkboxes of the Storage Center reports to send.
7. In the Time Range area, specify the period of time for which you want to send data.
a. In the Start Date fields, specify the start date and time.
b. To specify an end date, clear the Use Current Time For End Date checkbox and specify a date and time in the End
Date fields.
To use the current date and time as the end date, select the Use Current Time For End Date checkbox.
8. In the Storage Center area, select the checkboxes for the types of Storage Center data to send.
9. Click OK.
10. Click OK to close the Storage Center Settings dialog box.
SupportAssist Management
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