Users Guide

Troubleshooting
Use the following table to help troubleshoot issues with Replay Manager.
Problem Solution
Backup set name is dierent in
Storage Center than in Replay
Manager
Names are truncated to 31 characters in Storage Center.
For more information:
User-Dened Name in Summary of Backup Set Options
Connection failure
• Check the rewall setting. This scenario is the most likely cause of the connection failure.
• Open port 27444.
• Congure the HTTP Proxy server using the Bypass proxy server for local addresses option.
For more information:
• Congure an HTTP Proxy Service
• Inbound Ports in Replay Manager Ports
Connection failure related to
installation of RMS
• Install the Replay Manager Service on all servers.
• Open port 27444 on all servers.
For more information:
• Inbound Ports in Replay Manager Ports
Scheduled backup did not run Replay Manager queues a maximum of one scheduled job per backup set. Click Job Queue to make
sure that the job is in the queue waiting to run.
For more information:
• Guidelines for Backup Jobs
• View Queued Items
Connection to server fails
• Install the Replay Manager Service on all servers.
• Open port 27444 on all servers.
For more information:
• Install Replay Manager Service for Windows
• Inbound Ports in Replay Manager Ports
Data disappears after restoring a
Replay
The Restore action restores data to its original location, overwriting the current data. To avoid losing
current data, take a Replay immediately before using Restore or use Expose (rather than Restore)
and manually merge the Exposed data with the existing data.
For more information:
• Restore Data to Its Original Location
• Expose a Restore Point (Windows Extensions Only)
• Expose a Restore Point (VMware Only)
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