Administrator Guide

Problem Solution

Failed or missing VSS Writers Restart the correct service for the missing VSS Writer. To view the current VSS Writers, open an

elevated command prompt and run vssadmin list writers. These services might require an

outage:

• For Exchange Server: restart Microsoft Exchange Information Store (MSExchangeIS)

• For Hyper-V: restart Hyper-V Virtual Machine Management (vmms)

• For SQL Server: restart SQL Server VSS Writer (SQLWriter)

Dell Storage folder appears

empty on Windows Server 2016

After installation of Replay Manager on Windows 2016, a Dell Storage folder is added to the list of

Windows Apps. However, the folder might be empty, even though it should include all installed Replay

Manager components. The installed Replay Manager components will be shown in the Recently Added

Apps list and can selected from there.

There is no user workaround for this issue. Within one to two days, the Replay Manager components

should be included in the Dell Storage folder.

Collecting Replay Manager Log Files

If requesting assistance from Dell Support, you might be asked to collect and send Replay Manager log files.

1. Create the directory C:\Work\Temp on the server where the RMS service is installed.

Three RMS debug log files that are generated when the directory C:\Work\Temp is present:

• ReplayManagerProvider.log—Debug log for the RMS VSS Provider

• ReplayManagerService.log—Debug log for the RMS Service

• ReplayManagerExplorer.log—Debug log for the RMS Explorer

2. After completing troubleshooting with Dell Support, delete the directory to stop RMS debug logging.

When troubleshooting Replay Manager problems, in addition to RMS log files you can also consult the Windows system logs for VSS type

failures.

Troubleshooting