Administrator Guide

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Dell SupportAssist Management
The Storage Manager Dell SupportAssist feature sends data to Dell Technical Support for monitoring and troubleshooting purposes.
You can configure Dell SupportAssist to send diagnostic data automatically, or you can send diagnostic data manually using Dell
SupportAssist when needed. Dell SupportAssist settings can be configured for all managed Storage Centers or individually for each
Storage Center.
Data Types that Can Be Sent Using Dell SupportAssist
Storage Manager can send reports, Storage Center data , and FluidFS cluster data to Dell Technical Support.
The following table summarizes the types of data that can be sent using Dell SupportAssist.
Dell SupportAssist Data Type Description Dell SupportAssist Method
Storage Manager IO Usage report Summarizes read and write IO
performance for one or more Storage
Centers
Automatic or manual
Storage Manager Storage Usage report Summarizes storage use and growth for
one or more Storage Centers
Automatic or manual
Storage Manager Replication report Summarizes the status of replications Automatic or manual
Storage Center configuration Sends all Storage Center configuration
information
Manual
Storage Center logs Sends Storage Center logs Manual
FluidFS cluster summary Summarizes all FluidFS cluster
configuration information
Automatic
FluidFS cluster events Sends FluidFS cluster events Automatic
FluidFS cluster diagnostics Sends full system diagnostics, including
summary information for the FluidFS
cluster configuration, services, and logs
Automatically triggered on critical events
Manually triggered when an administrator
runs the FluidFS cluster diagnostics
Manually Sending Diagnostic Data Using Dell SupportAssist
You can send diagnostic data manually using Dell SupportAssist for multiple Storage Centers or for a specific Storage Center.
Manually Send Diagnostic Data for Multiple Storage Centers
You can send diagnostic data for multiple Storage Centers from the Data Collector settings.
1. Expand the Dell Storage Manager menu, and then click Data Collector.
2. Click the Health tab, and then select the Dell SupportAssist subtab.
3. Click Edit. The Dell SupportAssist dialog box opens.
4. Click Send SupportAssist Data Now. The Send Dell SupportAssist Data Now dialog box opens.
5. In the Storage Centers area, select the check boxes of the Storage Centers for which you want to send data to Dell Technical
Support
.
6. In the Reports area, select the check boxes of the Storage Center usage reports to send to Dell Technical Support.
7. In the Time Range area, choose the time period for which you want to send report data to Dell Technical Support.
Dell SupportAssist Management
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