Administrator Guide
Enable or Disable the Support Account
Enable the support account to allow remote troubleshooting. When troubleshooting is complete, disable the support account.
1 In the Storage view, select a FluidFS cluster.
2 Click the File System tab.
3 In the File System view, select Cluster Maintenance.
4 Click the Support tab.
5 In the Local Support Access panel, click Modify Local Support Access Settings. The Modify Local Support Access Settings dialog
box opens.
6 Enable or disable SupportAssist:
• To enable SupportAssist, select the Support Account (“support”) checkbox.
• To disable SupportAssist, clear the Support Account (“support”) checkbox.
7 Click OK.
Change the Support Account Password
Change the support account password to a new, strong password after each troubleshooting session is concluded.
1 In the Storage view, select a FluidFS cluster.
2 Click the File System tab.
3 In the File System view, select Cluster Maintenance.
4 Click the Support tab.
5 In the Local Support Access panel, click Change Local Support Access Password. The Change Local Support Access Password
dialog box opens.
6 In the Password eld, type a password. The password must be between 8 and 14 characters long and contain three of the following
elements: a lowercase character, an uppercase character, a digit, or a special character (such as +, ?, or ∗).
7 In the Conrm Password eld, retype the password.
8 Click OK.
Enable or Disable SupportAssist
You can enable Storage Client to send the FluidFS cluster diagnostics using SupportAssist.
1 In the Storage view, select a FluidFS cluster.
2 Click the File System tab.
3 In the File System view, select Cluster Maintenance.
4 Click the Support tab.
5 In the SupportAssist panel, click Modify SupportAssist Settings. The Modify SupportAssist Settings dialog box opens.
6 Enable or disable SupportAssist:
• To enable SupportAssist, select the SupportAssist Enabled checkbox.
• To disable SupportAssist, clear the SupportAssist Enabled checkbox.
7 Click OK.
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FluidFS Administration