Support Matrix Dell EMC SC Series: Software Release, Support Policy, and End-of-Life Matrix Version 2.5 Abstract This document is a guide to Dell EMC™ SC Series support policies, software releases, and end-of-life matrix.
Revisions Revisions Date Description January 20, 2016 Initial release March 1, 2016 Updated for SCOS 6.7 GA release August 10, 2016 Updated for DSM2016 R2 GA release January 4, 2017 Updated for SCOS 7.1 GA release February 10, 2017 Updated for DSM 2016 R3.
Table of co Table of contents Revisions.............................................................................................................................................................................2 Acknowledgments ...............................................................................................................................................................2 Table of contents ......................................................................................................
Support guidelines 1 Support guidelines 1.1 Requirements for software support Software updates are available only to customers having SC Series and/or legacy Compellent hardware arrays that are covered under warranty or a valid software maintenance agreement. Major, minor, maintenance, patch and hotfix software releases for each array will continue to be available until the last date of support (End-of-Standard Support) for the array.
Firmware release gui 2 Firmware release guidelines Each SC Series array runs a core operating system in firmware that provides all the SC Series features and functionality. Firmware will be updated from time to time as new features are added, for general maintenance and other improvements. The firmware version is defined using a version number. The firmware version number takes the following form: “X.Y.Z.
Firmware release gui Maintenance releases are targeted for release approximately every 3-6 months. Patch release/Hot fix A patch release or hot fix, many times referred to as a build release, addresses issues experienced in the environment of a specific customer(s), and is provided by Dell Tech Support only to the affected customer(s). Super package release A super package release is for disk firmware updates and is provided by Dell Tech Support only to the affected customer(s).
Firmware release gui 2.2.3 Replay Manager Replay Manager maintenance will be provided for the most recent two releases. Support for Replay Manager will be provided on the last locked version, until the SC Series array goes EOSS. 2.2.
Software end-of-supp 3 Software end-of-support-life matrix This end-of-support-life (EOL) matrix reflects supported versions of the firmware, including operating system and the Dell Storage Manager management tool. This matrix will be updated when a release is made, and at other times as Dell EMC deems appropriate. 3.1 8 Storage Center Operating System (SCOS) Version Release date Maintenance release available Super Package available Recommended minimum version Supported arrays 6.0.3 – 6.2.
Software end-of-supp 3.2 Dell Storage Manager Version Release date Maintenance release available Rec. EM/DSM minimum version Rec. SCOS minimum version Supported arrays Supported API versions+ EM2015 R2 Nov 2015 No EM2015 R3 6.7.x SC9000, SC8000, 1.4-2.1 SC4020, SCv20x0, SC40 EM2015 R3 Jan 2016 No EM2015 R3 6.7.x SC9000, SC8000, 1.5-2.2 SC4020, SCv20x0, SC40 DSM2016 R2 Aug 2016 No DSM2016 R2 6.7.x SC9000, SC8000, 2.0-3.1 SC4020, SCv20x0, SC40 DSM2016 R3.1 Feb 2017 No DSM2016 R3.
Software end-of-supp 3.3 Replay Manager Version Release Date Maintenance release available Rec. EM minimum version SCOS minimum version 7.6 Jun 2015 No N/A 6.6 (6.7.x for SC9000) SC9000, SC8000, SC4020, SCv20x0, SC40 7.7 Aug 2016 No N/A 6.7 SC9000, SC8000, SC7020, SC4020, SCv20x0, SC40 (6.6.x for SCv20x0 and 7.2.x for SC7020) 7.8 May 2017 No N/A 6.7 (7.2.x for SC7020, SC5020 & SCv30x0) 8.0 10 Jan 2020 No N/A 7.2.
End-of-life matrix 4 End-of-life matrix This end-of-life (EOL) matrix reflects all the EOL announcements that have been published, as well as any later changes (for example, where an EOL date may have been delayed). Consequently, this EOL matrix enumerates and supersedes the published EOL dates in the announcements. (Day/Month/Year) 4.1 4.
End-of-life matrix Enclosure Product End of Sales End of Expansion End of Standard Support SC200/220 Enclosure 6Gb SAS 3.5" 12bay (SC200) & 6Gb SAS 2.5" 24-bay (SC220) 19-Oct-18 29-Jan-21 30-Nov-23 SC280 Enclosure 6Gb SAS 42/84 bay 1-Mar-19 enclosure 3-Mar-20 1-Mar-24 13-Apr-20 31-Aug-25 SC100/120/180 Enclosure 6Gb SAS 3.5" 12bay (SC100), 6Gb SAS 2.5" 24-bay (SC120) & 6Gb SAS 3.5” 42-bay (SC180) 4.
Technical support and resources A Technical support and resources Dell.com/support is focused on meeting customer needs with proven services and support. Storage technical documents and videos provide expertise that helps to ensure customer success on Dell EMC storage arrays.
