White Papers

1 © 2013 Dell Inc. All Rights Reserved.
Technology Brief
Dell EqualLogic SAN Headquarters version 2.5
SAN Assist feature
Dell EqualLogic SAN Headquarters provides advanced monitoring and reporting tools to
help you optimize your Dell EqualLogic PS Series SAN to meet your current demands as
well as plan for tomorrow’s growth.
SAN Assist is new with Dell EqualLogic SAN Headquarters version 2.5 which automates
collection of PS Series event and select diagnostic data for expedited responses to issues.
Automated event collection
Dell SAN Headquarters SAN Assist provides the
option to automatically collect and upload
configuration, select diagnostic and performance
data to a secure Dell Support infrastructure.
SAN Assist will proactively monitor the PS Series
arrays for critical events, reduce the manual steps
for the entire support cycle and minimize
customer involvement in problem resolution.
Data collected by SAN Assist will include important
information about the PS Series hardware
configuration, select diagnostic commands,
network interfaces and any events or audits
triggered by the group. This data may optionally
be securely uploaded to the Dell Support
infrastructure.
Dell Support System Data Repository
Dell support engineers will be able to analyze data
collected by SAN Assist across the customer base
to anticipate issues. Historical data will be gathered
and processed to help determine risks, best
practice compliance and utilization trends for
intelligent responses to PS Series environments.
SAN Headquarters v2.5 SAN Assist
Designed to:

Expedite issue resolution by
automatically collecting and
transmitting select diagnostic data on a
weekly basis to a secure Dell support
infrastructure.

Reduce the number of manual steps
across the entire support cycle.

Provide the opportunity to improve
ownership experience through pro-
active monitoring of the PS Series SAN.

Anticipate issues by identifying disks
with SMART Trips*, known problematic
disk firmware or disk models.
*SMART – a disk self-monitoring feature to
indicate the drive is not operating within
design criteria.
This document has been archived and will no longer be maintained or updated. For more
information go to the Storage Solutions Technical Documents page on Dell TechCenter
or contact support.