Manual

284 Troubleshooting

Using the Dell Diagnostics Main Menu

After the Dell Diagnostics loads and the

Main

screen appears, click

the button for the option you want.

NOTE: Select Test System to run a complete test on your computer.

After you have selected the

Test System

option from the main menu, the

following menu appears:

NOTE: It is recommended that you select Extended Test from the menu below to

run a more thorough check of devices on the computer.

If a problem is encountered during a test, a message appears with an error

code and a description of the problem. Write down the error code and

problem description and see "Contacting Dell" on page 337.

NOTE: The Service Tag for your computer is located at the top of each test

screen. If you contact Dell, technical support will ask for your Service Tag.

If you run a test from the

Custom Test or Symptom Tree

option, click the

applicable tab described in the following table for more information.

Option Function

Test Memory Run the stand-alone memory test

Test System Run System Diagnostics

Exit Exit the Diagnostics

Option Function

Express Test Performs a quick test of devices in the system. This

typically can take 10 to 20 minutes.

Extended Test Performs a thorough check of devices in the system. This

typically can take an hour or more.

Custom Test Used to test a specific device or customize the tests to be

run.

Symptom Tree Allows you to select tests based on a symptom of the

problem you are having. This option lists the most

common symptoms.