Manual

Troubleshooting 299
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
NOTE: If you need technical assistance for your scanner, contact the scanner’s
manufacturer.
C
HECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup
and troubleshooting information.
U
NLOCK THE SCANNER — Ensure that your scanner is unlocked (if the scanner has a
locking tab or button).
R
ESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
• See the scanner documentation for information on cable connections.
• Ensure that the scanner cables are securely connected to the scanner and the
computer.
VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —
Windows Vista
1 Click Start → Control Panel → Hardware and Sound → Scanners and Cameras .
2 If the scanner is listed, Windows recognizes the scanner.
Windows XP
1 Click Start → Control Panel → Printers and Other Hardware →
Scanners and Cameras .
2 If your scanner is listed, Windows recognizes the scanner.
REINSTALL THE SCANNER DRIVER — See the scanner documentation for
instructions.
Sound and Speaker Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.