Manual

82 Drives and Media
RUN THE DELL DIAGNOSTICS — See "Running the Dell Diagnostics" on
page 281.
Optical Drive Problems
NOTE: High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE: Because of different regions worldwide and different disc formats, not all
DVDs work in all DVD drives.
Problems writing to a media drive
CLOSE OTHER PROGRAMS
CHANGE THE WRITE SPEED TO A SLOWER RATE — See the help files for your
CD, DVD, or BD software.
The drive tray cannot eject (for drives that are not slot-loading)
1 Ensure that the computer is shut down.
2 Straighten a paper clip and insert one end into the eject hole at the front
of the drive, and then push firmly until the tray is partially ejected.
3 Gently pull out the tray until it stops.
The drive makes a scraping or grinding sound
• Ensure that the sound is not caused by a program.
• Ensure that the disc is inserted properly.
Hard Drive Problems
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON — A hot hard drive may
prevent the operating system from starting. Try allowing the computer to
return to room temperature before turning it on.
RUN CHECK DISK —