User's Manual

Symptoms Suggested solutions
1. There is no video on the monitor
attached to the dock.
• Checkthevideoconnectioncables.
• Unplugfromthepowersupply,wait10seconds,andthen
re-connecttothepowersupply.
2. The video on the attached monitor is
distortedorcorrupted.
• Checkvideoconnectioncables.
• CheckthevideoresolutionunderControlPanel>All.
ControlPanelItems>Display>ChangeDisplaySetting.
3. The video on the attached monitor is
notdisplayinginextendedmode.
Changethesettingsbyeither:
1. ConguringunderControlPanel>AllControlPanelItems>
Display>ChangeDisplaySetting.
2. Switchbycyclingthe“WindowsKey+P”.
4.Theaudiojacksarenotfunctioning. • CheckthesettingsunderControlPanel>AllControlPanel
Items>SoundtomakesuretheUSBAudiodeviceis
availableandsettodefault.Rightclicktoshowallavailable
options.
5.USBportsarenotfunctioningonthe
dockingstation.
• Unplugfromthepowersupply,wait10seconds,andthen
re-connecttothepowersupply.UpdatetothelatestUSB
3.0hostcontrollerdriver(seeQuickSetupGuide).
6.ExternalUSB3.0MediaCardReaderis
not detected.
• CheckthesettingsunderControlPanel>AllControlPanel
Items>SoundtomakesuretheUSBAudiodeviceis
availableandsettodefault.Rightclicktoshowallavailable
options.
7.HDCPcontentisnotabletodisplayon
the attached monitor.
• HDCPcontentsupportiscurrentlynotavailable.
8.DisplayLinkdrivernotabletoinstall. Getthedriverbyeither:
1. DownloadingthelatestdriverfromtheDisplayLinkwebsite
atwww.displaylink.com/support.
2. ConnecttoWindowsUpdatewithDockingstation(byusing
Wi-FiorEthernetportofthelaptop).
9.Laptopfailedtobootwithdock
connected.
• RemoveallUSBdevicesconnectedtothedock;some
unqualiedbootdevicesmaycauselockupatbootscreen.
10.NoCDdriveandnoInternetaccess
forgettingthedriver.
• GetanexternalCDdrivetoloadthedriverfromtheCD.
• DownloadthedriverfromanInternet-connectedcomputer
andcopythedriveraUSBashdrive,andrunthesetup.
11.First-timeInternetaccesscausingerror
message.
• GetanexternalCDdrivetoloadthedriverfromtheCD.
• DownloadthedriverfromanInternet-connectedcomputer,
copythedriveroverUSBashdrive,andrunthesetup.
Troubleshooting the Dell Wired Docking Station
SymptomsandSolutions