Support Live Image Version 2.2 User's Guide June 2018 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 - 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Overview...................................................................................................................... 5 What is new in this release................................................................................................................................................5 Support matrix.....................................................................................................................................................................
Useful commands........................................................................................................................................................
1 Overview Support Live Image (SLI) is a CentOS 7.0 image that packages a collection of utilities and diagnostic tools for Dell PowerEdge servers, Dell PowerEdge C servers, and Dell PowerVault storage systems. It provides an environment to run the tools and troubleshoot hardware related issues and gather system configuration information. The results of the diagnostic tests and configuration information are sent manually to the technical support team to identify and resolve an issue.
Table 1.
Table 1.
Table 2. Supported PowerEdge C servers (continued) Model Type C6220II Sled C8220 Sled C5220 Sled C5125 Sled Supported Dell PowerVault systems The following table includes the supported PowerVault systems. Model NX200 NX300 NX1950 NX3000 NOTE: On an unsupported hardware, Support Live Image will be booted, but the tools may or may not work. Minimum hardware requirements For optimal use or functionality of Support Live Image, the system should have a minimum of 8 GB RAM.
Other documents you may need The User’s Guide and release notes related to Dell OpenManage Server Administrator, Dell System E-Support Tool, Dell OpenManage Server Update Utility, MS-DOS-Based Tools, iDRAC Evaluation License, and PowerEdge C System Management Pack is available in the User_Guides_and_Release_Notes folder that is available on the Support Live Image desktop.
2 Using Support Live Image This chapter provides information about using the Support Live Image to run diagnostic tools and gather configuration information. To use the Support Live Image to start the server and run the diagnostic tools, you must create a bootable DVD or USB key.
6. Under Source, click the browse icon. 7. In the Open dialog box, browse through to select the Support Live Image (*.iso) file, and then click Open. 8. Under Destination, select the appropriate DVD drive. 9. Click the write icon that is displayed at the bottom of the dialog box. Starting the server To run the diagnostic tools and gather configuration information, you must start the server using the Support Live Image USB drive key or DVD or iDRAC Virtual Media that you created.
Boot options NOTE: When the system boots to the Support Live Image, the automatic boot countdown timer is displayed. To view the boot options menu, you must press any key before the countdown timer reaches 0. If you do not press any key before the countdown timer reaches 0, the Support Live Image automatically boots to the Linux-Based Diagnostic Tools (Dell 9G–13G servers) option.
Dell 32-Bit Diagnostics can determine whether individual devices and subsystems are operating as expected. However, the diagnostics provide only local control and output. To run the 32-Bit Diagnostics: 1. Boot the system using the DOS–Based Diagnostic Tools (Dell 9G-10G servers) or DOS-Based Diagnostic Tools (Dell 11G servers) option. The Customer Diagnostic Menu Ver 1.6 message is displayed. 2. When the Enter option or letter is displayed, then press the <2> key. The 32-Bit Diagnostics is executed.
Keyboard Operations CR (Enter) Description Clear scroll lock (Enables error message scrolling) Setting the Asset Tag 1. Boot the system using the DOS-Based Diagnostic Tools (Dell 9G-10G servers), DOS-Based Diagnostic Tools (Dell 11G servers), or DOS-Based Diagnostic Tools (Dell 12G servers) option. The Customer Diagnostic Menu Ver 1.6 is displayed. 2. At the Enter option or letter prompt, press <4>. The MS-DOS prompt is displayed. 3. Type c:, and press . The working drive changes to c:\. 4.
NOTE: You must manually create network configuration files for NIC teaming. Starting OpenManage Server Administrator Version 7.4 or 8.0.1 Dell OpenManage Server Administrator (OMSA) provides a comprehensive, one-to-one systems management solution in two ways: from an integrated, web browser-based graphical user interface (GUI) and from a command line interface (CLI) through the operating system. Server Administrator enables system administrators to manage systems locally and remotely on a network.
The DSET tool starts, the report is collected, and the message Press ENTER to exit is displayed. 3. Press . The DSET tool exits and the report is saved in /var/data folder. /var/data folder has been shared through Samba service. For more information see, Sharing Files Using Samba Share Service 4. To copy and paste the DSET collection report to a USB key: a. Insert the USB drive. See Mounting An USB Drive. b. Copy the DSET collection report to the USB drive. See Copying Files To An USB Drive. 5.
If you want to include any of the data to the report, specify ’no’ in the privacy_presetlist.cfg file available at /opt/ dell/advdiags/dset/config/. Installing the Dell iDRAC7 or iDRAC8 evaluation license iDRAC is a systems management hardware and software solution that provides remote management capabilities, crashed system recovery, and power control functions for Dell PowerEdge systems.
7. At the Press ENTER to exit prompt, press . The GNOME terminal prompt is displayed. Running Dell PowerEdge C system management pack The PowerEdge C line of servers uses a baseboard management controller (BMC) to provide system monitoring and administration, including remote power-on. Dell provides the following Linux command-line tools to assist managing PowerEdge C servers (all tools work with all PowerEdge C offerings).
The CentOS desktop window is displayed. 2. Double-click the gnome-terminal icon. The GNOME terminal window is displayed. 3. At the command prompt, type ldstate. The list of options is displayed. The output from ldstate is included in PEC-logs report for troubleshooting. Running PowerEdge-C logs script PowerEdge-C Script (pec-logs) is a utility that collects configuration and log data from the target server for various chassis hardware, storage, and operating system components on Dell PowerEdge-C servers.
1. Boot the system using the Linux-Based Diagnostics Tools (Dell 9G-13G servers) option. The Support Live Image desktop is displayed. 2. Double-click the IPDT_Install icon. The Intel Processor Diagnostic Tool starts installing. NOTE: Intel Processor Diagnostic Tool is not installed on the Hard Disk Drive. 3. Type a and press to accept the license agreement. Intel Processor Diagnostic Tool will be installed. 4. Press to exit the installation window. IPDT icon is displayed on the desktop.
2. Open the terminal window. 3. Type ifconfig and press Enter. The network interface configuration is displayed. 4. Make note of the IP address of the server. 5. Log in to a server running a Windows operating system. 6. Click Start > Run. In the Open box, type the IP address of the server running Support Live Image, and then press Enter. The Samba shared folder data is displayed. Testing network connectivity To test the network connectivity: 1.
Clearing ESM logs (Dell's 9th generation or later PowerEdge servers only) To clear ESM logs: 1. Start the system using the Linux-Based Diagnostic Tools (Dell 9G–13G servers) option. The CentOS desktop is displayed. 2. Double-click the gnome-terminal icon. The GNOME terminal window is displayed. 3. At the command prompt, type su-, and press . The password prompt is displayed. 4. Type dell and press . The root user command prompt is displayed. 5.
Mounting USB drive NOTE: If the USB drive is using the NTFS file system, ensure that you perform the steps in Accessing and remounting local NTFS file system. To mount a USB drive: 1. Boot the system using the Linux-Based Diagnostics Tools (Dell 9G-13G servers) option. The CentOS desktop is displayed. 2. Double-click the gnome-terminal icon. The GNOME terminal window is displayed. 3. At the command prompt, type su –, and then press . The Password prompt is displayed. 4.
Starting gedit gedit is a Gui–based text editing tool. To start gedit: 1. Boot the system using the Linux-Based Diagnostic Tools (Dell 9G-13G servers) option. The CentOS desktop is displayed. 2. Click Applications > Accessories > gedit Text Editor. The gedit window is displayed. Starting the Hex editor Hex Editor is a GUI-based text editing tool. To start the hex editor: 1. Boot the system using the Linux-Based Diagnostic Tools (Dell 9G-13G servers) option. The CentOS desktop is displayed. 2.
Useful commands This section provides the Linux commands you can use to start, stop, or restart the OMSA and network service. At the terminal command prompt, type the commands listed in the following tables to perform the required functions. NOTE: You can run these commands using the root privileges. Table 4. OMSA service commands Command Description srvadmin-services.sh start Start the OMSA service. srvadmin-services.sh stop Stop the OMSA service. srvadmin-services.
