Support Live Image Version 3.0 User's Guide May 2018 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Overview...................................................................................................................... 5 What is new in this release................................................................................................................................................5 Supported systems.............................................................................................................................................................
Starting the Hex editor.................................................................................................................................................... 20 Using TightVNC................................................................................................................................................................. 20 Using WinSCP..................................................................................................................................................
1 Overview Support Live Image (SLI) is a CentOS 7.4 image that packages a collection of utilities and diagnostic tools for PowerEdge servers, PowerEdge C servers, PowerVault storage systems, web-scale converged appliances, and Datacenter Scalable Solutions. It provides an environment to run tools, troubleshoot hardware issues, and gather system configuration information.
○ R440 ○ T440 ○ T640 ○ FC640 ○ M640 ○ M640p* ○ R940 ○ R7415 ○ R7425 ○ C4140* ○ C6420 ● 13th generation ○ T630 ○ R430 ○ R530 ○ T430 ○ M630 ○ FC630 ○ R630 ○ R730 ○ R730xd ○ R930 ○ R830 ○ T130 ○ R230 ○ T330 ○ M830 ○ R530xd* ○ FC830 ○ FC430 ○ M830p* ○ M630p* ● 12th generation ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ 6 R220 R920 R720 R720xd R620 R320 R420 R520 R820 M620 M420 M520 M820 T620 T320 T420 FM120 C6220 C8000* C8220* Overview
Supported web-scale converged appliances The following are the supported web-scale converged appliances: ● ● ● ● ● XC430 XC630 XC730* XC6320* XC720* Supported Datacenter Scalable Solutions The following are the supported Datacenter Scalable Solutions: ● ● ● ● DSS1500 DSS1510 DSS2500 DSS7500* Supported Dell PowerVault systems The following are the supported PowerVault systems: ● NX3230 ● NX3330 * This system may boot to Support Live Image, but the tools may or may not work as expected.
Table 1. Tools available on Support Live Image MS-DOS-Based Tools Linux-Based Tools OS-Based Tools ● Intel Processor Diagnostics Tool (IPDT) version 4.1.0.24 ● Dell EMC System Update version 1.5.
2 Getting started using Support Live Image You can run the diagnostic tools available in Support Live Image and gather configuration information, by booting the server to Support Live Image. Before you boot the server to SLI, you may need to create a bootable Support Live Image USB key or DVD. NOTE: When the system boots to Support Live Image, the automatic boot countdown timer is displayed. To view the boot options menu, you must press any key before the countdown timer reaches 0.
Creating bootable Support Live Image DVD on systems running Windows You can use any image-burning tool available for creating a bootable DVD. The following instructions are applicable for creating a bootable DVD by using ImgBurn. 1. Download and install ImgBurn on your system. You can download ImgBurn from the ImgBurn website. 2. Insert a writable DVD with a minimum capacity of 4.7 GB in the optical drive. 3. Click Start > All Programs > ImgBurn, right-click ImgBurn and click Run as administrator.
● DOS-Based Memtest86+ Utility (Dell 12G–14G Servers) — Boots to MS-DOS and allows you to run the Memtest86+ tool. The following are the available UEFI boot options: ● Start SLI ● Test this media and start SLI ● Troubleshooting For more information on the diagnostic tools that you can run in the Linux and MS-DOS environments, see Tools Available.
3 Using Linux-based tools and utilities You can use the Linux-based tools and utilities to run several applications and diagnostic tests. NOTE: Booting the server to the Linux-based diagnostic tools may take several minutes. NOTE: You need root privileges to run any service and edit a configuration file. NOTE: You must manually create network configuration files for NIC teaming.
Starting OpenManage Server Administrator version 9.1 Dell EMC OpenManage Server Administrator (OMSA) provides a comprehensive, one-to-one systems management solution in two ways: from an integrated, web browser-based graphical user interface (GUI) and from a command line interface (CLI) through the operating system. Server Administrator enables system administrators to manage systems locally and remotely on a network.
Installing iDRAC7, iDRAC8, or iDRAC9 evaluation license by using the desktop icon 1. Boot the system by using the Linux-Based Diagnostic Tools (Dell 12G - 14G servers) option. The Support Live Image desktop is displayed. 2. Double-click the 12G_iDRAC7_Demo_License, 13G_iDRAC8_Demo_License, or 14G_iDRAC9_Demo_License icon. The following prompt is displayed on the GNOME terminal window: Do you want to install an enterprise evaluation license that is valid for 30 days [Y/N]? 3. Press Y to install the license.
The CentOS desktop is displayed. 2. Double-click the gnome-terminal icon. The GNOME terminal window is displayed. 3. At the command prompt, type setupbios. The list of options is displayed. The output from setupbios is included in PECLogs report for troubleshooting. Running bmc-tool The bmc software application enables you to manage and configure PowerEdge C Baseboard Management Controller by using command line interface (CLI).
The CentOS desktop is displayed. 2. Double-click the gnome-terminal icon. The GNOME terminal window is displayed. 3. At the command prompt, type su – and press Enter. The Password prompt is displayed. 4. Type dell and press Enter. The root user command prompt is displayed. 5. Type cd /opt/dell/pec/pec-logs/ and press Enter. 6. Type ./pec-logs and press Enter. The PECLogs script runs and the output is saved in the /var/data folder. NOTE: The PECLogs script is applicable only for PowerEdge C servers.
NOTE: The default password is dell. 4. Type cd /root and press Enter. 5. Type ./dsu_Install.sh and press Enter. Dell EMC System Update is installed on your system. Starting Dell System Update 1. Boot the system by using the Linux-Based Diagnostic Tools (Dell 12G-14G servers) option. The Support Live Image desktop is displayed. 2. Open the terminal emulator. 3. Type su -, and type the default password. NOTE: The default password is dell. 4. Type dsu, and press Enter.
6. Click Start > Run. In the Open box, type the IP address of the server running Support Live Image, and then press Enter. The Samba shared folder data is displayed. Testing network connectivity 1. On the server, connect the network cable to either the network port that is having issues or to NIC1. 2. Boot the system by using the Linux-Based Diagnostic Tools (Dell 12G-14G servers) option. The CentOS desktop is displayed. 3. Double-click the gnome-terminal icon. The GNOME terminal window is displayed. 4.
3. At the command prompt, type su – and press Enter. The Password prompt is displayed. 4. Type dell and then press Enter. The root user command prompt is displayed. 5. Type dcicfg command=clearmemfailures, and then press Enter. Accessing and remounting local NTFS file system Boot the system by using the Linux-Based Diagnostic Tools (Dell 12G-14G servers) option. The Support Live Image desktop is displayed and the NTFS files are available.
3. At the command prompt, type vim file_name, where file_name is the name of the file. The vim editor is displayed. 4. To insert text, type i. 5. Type the required information. 6. To exit the insert mode, press Esc. 7. To save the file, type :wq. The file is saved in the current folder. Starting gedit gedit is a GUI–based text editing tool. 1. Boot the system by using the Linux-Based Diagnostic Tools (Dell 12G-14G servers) option. The CentOS desktop is displayed. 2.
6. Click Login. The WinSCP window is displayed with the directory structure of the local and remote systems. You can securely drag files between the local and remote system. Useful commands This section provides the Linux commands you can use to start, stop, or restart OMSA and the network service. At the terminal command prompt, type the commands listed in the following tables to perform the required functions. NOTE: You can run these commands using the root privileges. Table 2.
4 Using the MS-DOS-based tools You can use the MS-DOS-based tools to test the memory and assign the Asset Tag of a system. Topics: • • Running memory test Setting Asset Tag Running memory test Memtest86+ is used to find memory errors by using advanced algorithms that are effective at detecting memory errors. Memtest86+ tests all available memory. When Memtest86+ starts, it displays details about the system configuration and then begins the test.
6. At the confirmation prompt, press y.
