SupportAssist Enterprise Version 1.
1 Topics: • SupportAssist Enterprise Version 1.1 Release Notes SupportAssist Enterprise Version 1.1 Release Notes This document describes the known issues in SupportAssist Enterprise Version 1.1. Release type and definition SupportAssist Enterprise Version 1.1 SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices. SupportAssist Enterprise monitors your Dell devices and proactively detects hardware issues that may occur.
○ Dell PowerVault DL devices ○ Dell OEM-ready servers (either re-branded or de-branded Dell hardware) NOTE: SupportAssist Enterprise is also compatible with Integrated Dell Remote Access Controller 7 (iDRAC7), iDRAC8, and iDRAC 9. For collecting system information from an iDRAC, the minimum required iDRAC firmware version is 1.57.
Linux operating systems: ● ● ● ● ● ● ● ● ● ● ● Red Hat Enterprise Linux 7.x Red Hat Enterprise Linux 6.x Red Hat Enterprise Linux 5.x CentOS 7.x CentOS 6.x Novell SUSE Linux Enterprise Server 12 SP1 Novell SUSE Linux Enterprise Server 12 SUSE Linux Enterprise Server 11 SP4 SUSE Linux Enterprise Server 10 SP4 Oracle Linux 7.x Oracle Linux 6.x NOTE: Installation of SupportAssist Enterprise is not supported on Red Hat Enterprise Linux 6.6.
Issue 5 Description: While uninstalling SupportAssist Enterprise, a message may be displayed stating that the Dell EMC SupportAssist Enterprise DB service is in use. [SAE-4975] Resolution: Click OK to continue the uninstallation. Issue 6 Description: If the SupportAssist Enterprise service is restarted while importing devices by using a .csv file, the status of the device import is not updated any further. [SAE-6046] Resolution: To resolve the issue, contact Dell Technical Support.
- Open the iDRAC user interface and run the SupportAssist collection. - Add the server in SupportAssist Enterprise with the operating system IP address and start a collection. Issue 19 Description: After migration from SupportAssist for OpenManage Essentials to SupportAssist Enterprise, the city listed along with the time zone on the Contact Information page differs from the previously selected city and time zone. For example, after migration, (UTC + 3) Baghdad is changed to (UTC + 3) Africa/Addis_Ababa.
● ● ● ● ● ● ● ○ The server does not have the minimum required iDRAC firmware version installed. For 12th generation of the PowerEdge servers, the iDRAC firmware version 2.10.10.10 or later is required; for 13th generation of the PowerEdge servers, the iDRAC firmware 2.00.00.00 or later is required. ○ The system only has a SATA controller or software RAID configured, but does not have a RAID controller. ○ The server was running the power-on self-test (POST) while the collection was initiated.
● Small Business Server 2008 Essentials and Standard ● Small Business Server 2011 Essentials and Standard Linux operating systems: ● ● ● ● ● ● ● ● ● ● Red Hat Enterprise Linux 7.x Red Hat Enterprise Linux 6.x Red Hat Enterprise Linux 5.x CentOS 7.0 CentOS 6.0 Novell SUSE Linux Enterprise Server 12 SUSE Linux Enterprise Server 11 SP4 SUSE Linux Enterprise Server 10 SP4 Oracle Linux 7.x Oracle Linux 6.x NOTE: Installation of SupportAssist Enterprise is not supported on Red Hat Enterprise Linux 6.6.
NOTE: When SupportAssist Enterprise is installed on a Windows operating system, you can extend the monitoring and collection capabilities for up to 15,000 devices by setting up multiple Remote Collectors. NOTE: For monitoring more than 100 devices in your environment, Dell recommends that you install SupportAssist Enterprise on server that meets the specified hardware requirements.
Table 3.
Table 4. Network port requirements on remote devices (continued) Device Type Solution Port Usage 135 For adding a device running SAN HQ and to collect system information 443 For adding a Web-Scale Converged Appliance and to collect system information Installation Instructions Installing SupportAssist Enterprise on Windows 1. Right-click the SupportAssist Enterprise installer package, and then click Run as administrator.
● Log in to a remote system and access the following web address using a web browser: https://:5700/SupportAssist NOTE: You can access SupportAssist Enterprise from a remote system only if port 5700 is open on the network. ● Log in to the local system and access the following web address using a web browser: https://localhost:9099/ SupportAssist 7. Type the user name and password of a user with root privileges, and then click Login.
Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit www.dell.com/support. 2. Select your support category. 3.
