SupportAssist Enterprise Version 1.
1 Topics: • Overview Overview SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices. SupportAssist Enterprise monitors your devices and proactively detects hardware issues that may occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Technical Support and sends you an email notification.
Installing SupportAssist Enterprise on Windows Steps 1. Right-click the SupportAssist Enterprise installer package, and then click Run as administrator. The Preparing to Install page is displayed briefly, and then the Welcome to SupportAssist Enterprise Installer page is displayed. 2. Click Next. The License Agreement page is displayed. 3. Read about the information that SupportAssist Enterprise collects from devices, and select I Agree. 4.
Registering SupportAssist Enterprise Steps 1. On the Welcome page of the registration wizard, click Next. SupportAssist Enterprise verifies connectivity to the internet. 2. On the Registration page, provide the following information: a. In the Company Information section, type the company name select your country or territory. b. In the Contact Information section, type your first name, last name, phone number, alternate phone number, and email address in the appropriate fields. 3.
Steps 1. Download the SupportAssist Enterprise installation package. See Downloading the SupportAssist Enterprise installation package. NOTE: For information on the supported operating systems and minimum requirements for installing SupportAssist Enterprise, see the SupportAssist Enterprise Version 1.2 User’s Guide at Dell.com/ServiceabilityTools. 2. Install SupportAssist Enterprise. See Installing SupportAssist Enterprise on Windows or Installing SupportAssist Enterprise on Linux. 3.
● The remote device must be reachable from the local system. ● You must have completed the steps listed in Setting up SupportAssist Enterprise for the local system. About this task To set up SupportAssist Enterprise for monitoring or collecting system information from a remote device, add the remote device in SupportAssist Enterprise. The following steps are applicable for adding a remote server running Windows.
System information collection settings By default, SupportAssist Enterprise automatically collects system information from devices at periodic intervals. System information is also automatically collected when a support case is created for an issue that is detected on a device.
Steps 1. Perform a collection from the device. See Starting the collection of system information from a device. 2. If the collection was performed by SupportAssist Enterprise: ● For storage, networking, or multiple device collections only — On the Collections page, select the collection, and in the collection overview pane, click Download File. ● For other device collections, depending on the operating system, you can access the collection .
Related documents and resources In addition to this guide you can access the following documents that provide more information on SupportAssist Enterprise and the other related products. Table 1. Related documents Document title How to access the document SupportAssist Enterprise Version 1.2 Online Help Click the help icon in the SupportAssist Enterprise user interface. SupportAssist Enterprise Version 1.2 User's Guide 1. Visit Dell.com/ServiceabilityTools. 2. Click SupportAssist Enterprise Version 1.
SupportAssist community You can also find video tutorials, peer-to-peer questions, user’s guides, and other useful information on the Dell SupportAssist Enterprise community forum at Dell.com/SupportAssistGroup. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
