SupportAssist Enterprise Version 1.2 Support Matrix December 2017 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
1 Overview SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices. SupportAssist Enterprise monitors your devices and proactively detects hardware issues that may occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Technical Support and sends you an email notification.
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Table 2. PowerEdge C-Series servers (continued) Model Remote monitoring and case creation Automatic ProSupport Plus collection of system configuration information reports ProSupport Plus recommendation reports C6320 Yes Yes Yes Yes C6320p Yes Yes Yes Yes C6420 Yes Yes — — Supported PowerVault devices NOTE: To add the following PowerVault devices, select the Device type as Server / Hypervisor in SupportAssist Enterprise. Table 3.
Supported web-scale converged appliances NOTE: Monitoring of web-scale converged appliances is supported only if the appliances are added in SupportAssist Enterprise by selecting the Device type as iDRAC. Table 5.
Table 8. Hypervisors (continued) Model Remote monitoring and case creation Automatic ProSupport Plus collection of system configuration information reports ProSupport Plus recommendation reports ESXi 4.0 Yes* Yes — — ESXi 4.0 U3 Yes* Yes — — ESX 4.1 U3 Yes* Yes — — ESXi 4.1 Yes* Yes — — ESXi 4.1 U3 Yes* Yes — — ESXi 5.0 Yes* Yes — — ESXi 5.0 U3 Yes* Yes — — ESXi 5.1 Yes* Yes — — ESXi 5.5 Yes* Yes — — ESXi 5.5 U1 Yes* Yes — — ESXi 5.
Table 9. Supported protocols and ports for hypervisors Model Collection protocol Ports used ESX 4.0 SSH and VMware SDK 22 and 443 ESXi 4.0 SSH and VMware SDK 22 and 443 ESXi 4.0 U3 SSH and VMware SDK 22 and 443 ESXi 4.1 SSH and VMware SDK 22 and 443 ESX 4.1 U3 SSH and VMware SDK 22 and 443 ESXi 4.1 U3 SSH and VMware SDK 22 and 443 ESXi 5.0 SSH and VMware SDK 22 and 443 ESXi 5.0 U3 SSH and VMware SDK 22 and 443 ESXi 5.1 SSH and VMware SDK 22 and 443 ESXi 5.
NOTE: System state information collected from both SupportAssist Enterprise and EqualLogic SAN HQ is used to generate the ProSupport Plus report. Table 10.
NOTE: Collection of system information is also supported from Powervault MD3060e which is attached to a server. Table 12.
Table 13. Supported protocol, port, and firmware version for Storage MD Series devices (continued) Model Collection protocol Port used Latest supported firmware version MD3260 SYMbolSDK 2463 8.20.21.61 MD3260I SYMbolSDK 2463 8.20.21.61 MD3460 SYMbolSDK 2463 8.25.09.61 MD3620F SYMbolSDK 2463 8.20.21.61 MD3620I SYMbolSDK 2463 8.20.21.61 MD3660F SYMbolSDK 2463 8.20.21.61 MD3660I SYMbolSDK 2463 8.20.21.61 MD3800I SYMbolSDK 2463 8.25.09.
● SC420 ● SC360 ● SC460 ● SC480 Table 15. Supported protocol, port, and firmware version for Supported Storage SC Series devices Model Collection protocol Port used Latest supported firmware version SCv2000 REST 443 7.2 SCv2020 REST 443 6.6 SCv2080 REST 443 — SCv3000 REST 443 7.2 SCv3020 REST 443 7.2 SC4000 REST 443 6.6.x and 6.7.x SC4020 REST 443 7.2 SC5020 REST 443 7.2 SC7020 REST 443 7.2 SC8000 REST 443 6.6.5 SC9000 REST 443 6.6 and 6.
Table 17. Supported protocols, ports, and firmware version for NAS devices (continued) Model Collection protocol Ports used Latest supported firmware version FS8600 SSH2, FTP, and SSH2 22 and 44421 6.0 FS8610i SSH2, FTP, and SSH2 22 and 44421 6.0 FS7500 SSH2 and FTP 22 and 44421 4.0 FS7600 SSH2 and FTP 22 and 44421 4.0 FS7610 SSH2 and FTP 22 and 44421 4.0 NX3500 SSH2 and FTP 22 and 44421 4.0 NX3600 SSH2 and FTP 22 and 44421 3.0 NX3610 SSH2 and FTP 22 and 44421 3.
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Table 19. Supported protocol, port, and firmware version for Networking devices (continued) Model Collection protocol Port used Latest supported firmware version S4048-ON SSH2 22 OS10.3 S4048T-ON SSH2 22 OS10.3 S4148F SSH2 22 OS10.3 S4148U SSH2 22 OS10.3 S4810 and S4820T SSH2 22 9.11 S5000 SSH2 22 9.10 S6000 SSH2 22 9.10 S6010 SSH2 22 9.12 S6010-ON SSH2 22 OS10.3 S6100 SSH2 22 9.12 X1008 and X1018P.X4012 SNMPv2 161 3.x Z9000 SSH2 22 9.7 Z9100 SSH2 22 9.
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Table 21. Supported protocols, ports, and firmware version for networking devices (continued) Model Collection protocol Ports used Latest supported firmware version W-651 SSH2 and SNMPv2 22 and 161 6.3 W-3200 SSH2 and SNMPv2 22 and 161 6.3 W-3400 SSH2 and SNMPv2 22 and 161 6.3 W-7210, W-7220, and W-7240 SSH2 and SNMPv2 22 and 161 6.3 W-3600 SSH2 and SNMPv2 22 and 161 6.3 2808 SNMPv2 22 and 161 1 3548P SSH2 22 and 161 2 5524P SSH2 22 and 161 4.1 5548P SSH2 22 and 161 4.
Table 22. Networking devices (continued) Model Remote monitoring and case creation Automatic collection ProSupport Plus of system configuration information reports ProSupport Plus recommendation reports S25 24V Yes Yes Yes Yes S25N Yes Yes Yes Yes S50N Yes Yes Yes Yes S50 - 48T Yes Yes Yes Yes S50 - 48TV Yes Yes Yes Yes S50P Yes Yes Yes Yes S55T Yes Yes Yes Yes S60 - 44T Yes Yes Yes Yes Table 23.
Other supported Networking devices Table 24.
Table 25. Supported protocol, port, and firmware version for other supported Networking devices (continued) Model Collection protocol Port used Latest supported firmware version 4424 SNMPv2 and SSH2 22 6.4.3h 200E SNMPv2 and SSH2 22 7.0.2e 2960 SNMPv2 and SSH2 22 15.0(2)SE10a(MD) 3750G SNMPv2 and SSH2 22 15.0(2)SE10a(MD) 3750E SNMPv2 and SSH2 22 15.0(2)SE10a(MD) 3750X SNMPv2 and SSH2 22 12.2 4948 SNMPv2 and SSH2 22 15.1.(2)SG8 5010 SNMPv2 and SSH2 22 5.
Table 29. Supported protocol, port, and firmware version for storage module Device Collection protocol Port used Latest supported firmware version PowerEdge FD332 SSH2 22 3.31 Supported Management and Monitoring Software The following table lists the supported management and monitoring software. Table 30. Supported Management and Monitoring Software Management and Monitoring Software Collection protocol Port Used Latest Supported Version WMI 135 3.3.1002 HIT KIT for VMware SSH2 22 3.
OMSA version recommended for SupportAssist Enterprise For monitoring a server that you have added in SupportAssist Enterprise by using the Device Type as Server / Hypervisor, the Dell OpenManage Server Administrator (OMSA) agent must be installed and running on the device. The following sections list the recommended version of OMSA that must be installed on such servers. The recommended version of OMSA may vary depending on the generation of the server and the operating system running on the server.
Linux Table 32. Linux operating system and recommended OMSA version PowerEdge server generation Operating system running on the device Recommended OMSA version 14th Red Hat Enterprise Linux 7.4 (64-bit) 9.1 Red Hat Enterprise Linux 7.3 (64-bit) 9.1 Red Hat Enterprise Linux 6.9 (64-bit) 9.1 SUSE Linux Enterprise Server 11 SP4 (64-bit) 9.1 SUSE Linux Enterprise Server 12 SP2 (64 bit) 9.1 Citrix XenServer 7.1 9.1 ESXi 6.5 U1 9.1 ESXi 6.0 U3 9.1 Ubuntu 14.04 — Ubuntu 14.04.
Table 32. Linux operating system and recommended OMSA version (continued) PowerEdge server generation Operating system running on the device Recommended OMSA version Red Hat Enterprise Linux 6.1 (64-bit) 7.0 SUSE Linux Enterprise Server 10 SP3 (32-bit) 6.5 SUSE Linux Enterprise Server 11 SP1 (32-bit) 6.5 Red Hat Enterprise Linux 5.5 (32-bit and 64-bit) 6.
Minimum requirements for installing and using SupportAssist Enterprise The following sections describe the minimum hardware, software, and networking requirements for installing and using SupportAssist Enterprise.
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● ● ● ● ● ● ● ● ● SUSE Linux Enterprise Server 12 SUSE Linux Enterprise Server 11 SP4 SUSE Linux Enterprise Server 10 SP4 Oracle Linux 7.x Oracle Linux 6.x Debian 7.x Debian 8.x Ubuntu 14.x Ubuntu 16.x NOTE: Installation of SupportAssist Enterprise is not supported on Red Hat Enterprise Linux 6.6.
Table 36. Network bandwidth requirements (continued) Requirement LAN bandwidth* WAN bandwidth** For monitoring and collection of 0.5 Gpbs system information from up to 300 devices 10 Mbps For monitoring and collection of system information from up to 1000 devices 1 Gpbs 20 Mbps For monitoring and collection of system information from up to 4000 devices 1 Gpbs 20 Mbps * Network bandwidth required for monitoring and collecting system information from devices within a single site.
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Table 42. Network port requirements on remote devices (continued) Device Type Port Usage Solution 443 To collect system information from a Web-Scale converged appliance SupportAssist Enterprise capabilities available with Dell service contracts The following table provides a comparison of the SupportAssist Enterprise capabilities available with the ProSupport, ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service contracts.
Table 43. SupportAssist Enterprise capabilities and Dell service contracts (continued) SupportAssist Enterprise capability Description Basic Hardware ProSupport ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center firmware recommendations and other reports. NOTE: SupportAssist Enterprise also detects hardware issues in devices with a Dell Basic Hardware service contract.
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