SupportAssist Enterprise Version 1.2.1 with Device Configuration 1.2.
1 Topics: • SupportAssist Enterprise Version 1.2.1 with Device Configuration 1.2.2 Release Notes SupportAssist Enterprise Version 1.2.1 with Device Configuration 1.2.2 Release Notes This document describes the known issues in SupportAssist Enterprise version 1.2.1 with device configuration 1.2.2. Release type and definition SupportAssist Enterprise Version 1.2.1 with Device Configuration 1.2.
● If SupportAssist Enterprise version 1.2.1 is installed, an Update Available notification banner is displayed for Device Configuration 1.2.2. To update to Device Configuration 1.2.2, click Update Now. ● If SupportAssist Enterprise version 1.2 or earlier is installed and you have either skipped or not acted on the SupportAssist Enterprise version 1.2.1 update available notification, the Device Configuration 1.2.2 update available notification will not be displayed.
Windows operating systems: ● ● ● ● ● ● ● ● ● Microsoft Windows Server 2008 R2 SP1 Standard, Enterprise, and Datacenter Windows Server 2012 R2 Standard and Datacenter Windows Server 2012 Standard, Essentials, and Datacenter Windows Server 2016 Standard, Essentials, and Datacenter Windows 2008 Small Business Server Windows 2011 Small Business Server Windows Server Core 2012 Windows Server Core 2012 R2 Windows Server Core 2016 Linux operating systems: ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Red Hat Enterprise Linux
Known issues Issue 1 Description: When SupportAssist Enterprise is installed on a virtual machine of an ESXi host, the SupportAssist Enterprise services do not start automatically in the following scenario: - The ESXi host is forced to shut down - Time synchronization between the virtual machine and the ESXi host is not configured. [SAE-6153] Resolution: Perform one of the following: - Repair the SupportAssist Enterprise installation through the Control Panel > Add or Remove Programs option.
Issue 13 Description: When you run a collection on a Server with a Windows operating system, at times you may find some sections missing resulting in the collection not being successful. Resolution: Run the collection again for the same device and if the problem persist, try restarting the device and then run the collection again.
the Debian operating system.[SAE-9146] Resolution: Ensure that the ethtool package is installed on the system. Issue 25 Description: Installation of SupportAssist Enterprise on Debian operating system is unsuccessful. [SAE-8596] Resolution: Ensure that en_US.utf.8 locale package is installed. - If locales are not installed, use the apt-get install locales command to install the locales. - If any other locale is installed, install the en_US.utf.8 locale by using the dpkg-reconfigure locales command.
Issue 36 Description: SATA Controller information is not available on collections from servers where SATA hard-drives are directly connected to the SATA controller. [SAE-7732] Resolution: None Issue 37 Description: Some iDRACs of 9th generation PowerEdge servers gets added to the Staging group through the OpenManage Essentials adapter and the device cannot be moved to the Default group.
- SupportAssist EULA has not been accepted on the device. Resolution: None Issue 49 Description: For Brocade-M6505 devices, the Software Version attribute is not displayed accurately on the Devices Overview pane.[SAE-11282] Resolution: The correct Software Version is displayed as Fabric OS Version in the collection. Issue 50 Description: in collections from Cisco C3750G and C3750X devices, the Model name is displayed as Cisco C3750E.
Minimum requirements Software requirements: ● Operating System — The server on which you want to install SupportAssist must be running one of the following operating systems. NOTE: SupportAssist can be installed only on a 64-bit operating system. NOTE: SupportAssist can also be installed on a domain controller.
The following table provides a summary of the minimum hardware requirements on the server where you want to install SupportAssist Enterprise. Table 1.
Network requirements The following are the network requirements on the local system (the server where SupportAssist Enterprise is installed) and remote devices. ● Internet connection — standard 1 GbE network or faster. ● The local system must be able to communicate with the SupportAssist server hosted by Dell over HTTPS protocol. ● The local system must be able to connect to the following destinations: ○ https://apidp.dell.com and https://api.dell.com — end point for the SupportAssist server hosted by Dell.
Table 4.
Table 5. Network port requirements on remote devices (continued) Device Type Port Usage Solution 443 For adding a Web-Scale Converged Appliance and to collect system information Installation Instructions Installing SupportAssist Enterprise on Windows 1. Right-click the SupportAssist Enterprise installer package, and then click Run as administrator.
NOTE: You can access SupportAssist Enterprise from a remote system only if port 5700 is open on the network. ● Log in to the local system and access the following web address using a web browser: https://localhost:9099/ SupportAssist 7. Type the user name and password of a user with root privileges, and then click Login. The SupportAssist Enterprise Registration Wizard is displayed. 8. Follow the instructions in the SupportAssist Enterprise Registration Wizard to complete the registration.
Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit www.dell.com/support. 2. Select your support category. 3.
