SupportAssist Enterprise Version 1.0 Support Matrix February 2017 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
1 Overview Dell SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices. SupportAssist Enterprise monitors your Dell devices and proactively detects hardware issues that may occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Dell Technical Support and sends you an email notification.
Table 1.
Table 1.
Table 1. PowerEdge servers (continued) Dell server generation Model Remote monitoring and case creation Automatic data collection ProSupport Plus configuration reports ProSupport Plus recommendation reports FC630 Yes Yes Yes Yes FC830 Yes Yes — — FM120 Yes Yes Yes Yes NOTE: SupportAssist Enterprise provides limited support (monitoring, case creation, and data collection) for Dell PowerEdge FM120x4.
Supported Dell Remote Access Controllers Table 4. Remote Access Controllers Model Remote monitoring and case creation Automatic data collection ProSupport Plus configuration reports ProSupport Plus recommendation reports iDRAC7 Yes Yes Yes Yes iDRAC8 Yes Yes Yes Yes NOTE: For collecting system information from an iDRAC, the minimum required iDRAC firmware version is 1.57.
Table 7. Hypervisors (continued) Model Remote monitoring and case creation Automatic data collection ProSupport Plus configuration reports ProSupport Plus recommendation reports ESX 4.1 U3 Yes* Yes — — ESXi 4.0 U3 Yes* Yes — — ESXi 4.1 U3 Yes* Yes — — ESXi 5.0 U3 Yes* Yes — — ESXi 5.5 U3 Yes* Yes — — ESXi 6.0 U3 Yes* Yes — — ESXi 6.5 Yes* Yes — — Citrix XenServer 6.0 No Yes — — Citrix XenServer 6.2 Yes* Yes — — Citrix XenServer 6.
Table 8. Supported protocols and ports for hypervisors (continued) Model Collection Protocol Ports used Microsoft Server 2008 SP2 Hyper-V WMI 135 Microsoft Server 2008 R2 SP1 Hyper-V WMI 135 Microsoft Server 2012 Hyper-V WMI 135 Microsoft Server 2012 R2 Hyper-V WMI 135 Microsoft Server 2016 Hyper-V WMI 135 Supported storage devices NOTE: For Dell storage devices, SupportAssist Enterprise can only collect and send system information to Dell. Supported Dell EqualLogic devices Table 9.
Supported Dell PowerVault devices Table 11. PowerVault devices Model Remote monitoring and case creation Automatic data collection ProSupport Plus configuration reports ProSupport Plus recommendation reports MD3600f No Yes — — MD3000i No Yes — — MD3200i No Yes — — MD3220i No Yes — — MD3600i No Yes — — MD3400 / MD3420 No Yes — — MD3800 / MD3820I No Yes — — MD3860I / MD3860F No Yes — — MD3800F / MD3820F No Yes — — Table 12.
Table 14. Supported protocol, port, and firmware version for Compellent devices Model Collection protocol Port used Latest supported firmware version SC4000 REST 443 6.6.x and 6.7.x SC8000 REST 443 6.6.5 SCv2000 REST 443 6.7 SCv2020 REST 443 6.6 SC7020 REST 443 7.0.1 SC9000 REST 443 6.6 and 6.7 SC4020 REST 443 6.7 Supported Dell network attached storage (NAS) devices Table 15.
Table 17.
Table 19.
Table 20. Supported protocols, ports, and firmware version for networking devices (continued) Model Collection protocol Ports used Latest supported firmware version 3524, 3524P, and 3548 SSH2 22 2 5424 and 5448 SSH2 22 2.0 5524 and 5548 SSH2 22 4.1 6224 and 6248 SSH2 22 3.3 7024, 7048, and 7024F SSH2 22 5.1 8024 and 8024F SSH2 22 5.1 8132 and 8164F SSH2 22 5.1 M6220 SSH2 22 5.1 M8024 SSH2 22 5.1 M8024-K SSH2 22 5.1 B8000 SSH2 22 v7.0.1 M8428-K SSH2 22 v6.3.
Supported Force10 devices Table 21.
Table 22. Supported protocol, port, and firmware version for Force10 devices (continued) Model Collection protocol Port used Latest supported firmware version S25 24P SSH2 22 8.2.1 S25 24T SSH2 22 8.2.1 S25 24V SSH2 22 8.2.1 S25N SSH2 22 8.2.1 S50N SSH2 22 8.2.1 S50 - 48T SSH2 22 8.2.1 S50 - 48TV SSH2 22 8.2.1 S50P SSH2 22 8.2.1 S55T SSH2 22 8.2.1 S60 - 44T SSH2 22 8.3.3 Other supported Networking devices Table 23.
Table 23. Other supported Networking devices (continued) Model Remote monitoring and case creation Automatic collection ProSupport Plus of system configuration information reports ProSupport Plus recommendation reports 9124* Yes Yes — — * Inventory and addition of the networking device is not supported through the OpenManage Essentials adapter. To enable SupportAssist Enterprise capabilities for the device, add the device directly in SupportAssist Enterprise. Table 24.
Table 25. Chassis (continued) Device Remote monitoring Automatic data and case creation collection ProSupport Plus configuration reports ProSupport Plus recommendation reports PowerEdge VRTX Yes Yes — — PowerEdge FX2/FX2s Yes Yes — — Table 26. Supported protocol, port, and firmware version for chassis Device Collection protocol Port used Latest supported firmware version PowerEdge M1000e SSH2 22 5.12 PowerEdge VRTX SSH2 22 2.12 PowerEdge FX2/FX2s SSH2 22 1.
Table 27. Windows operating system and recommended OMSA version (continued) PowerEdge server generation Operating system running on the device Recommended OMSA version 10th to 13th Microsoft Windows Server 2008 R2 SP1 (64-bit) Standard, Enterprise, and Datacenter 8.4 Microsoft Windows Server 2012 Standard, Essentials, and Datacenter 8.4 Microsoft Windows Server 2012 R2 Standard and Datacenter 8.4 Microsoft Windows Server 2008 R2 (64-bit) 7.4 Microsoft Windows Server 2008 SP1 7.
Table 28. Linux operating system and recommended OMSA version (continued) PowerEdge server generation Operating system running on the device Recommended OMSA version Red Hat Enterprise Linux 6.4 (64-bit) 7.3 Red Hat Enterprise Linux 6.2 (64-bit) 7.2 Red Hat Enterprise Linux 5.7 (32-bit and 64-bit) 7.0 Red Hat Enterprise Linux 6.1 (64-bit) 7.0 SUSE Linux Enterprise Server 10 SP3 (32-bit) 6.5 SUSE Linux Enterprise Server 11 SP1 (32-bit) 6.5 Red Hat Enterprise Linux 5.5 (32-bit and 64-bit) 6.
Table 29.
NOTE: Installation of SupportAssist Enterprise is not supported on Server Core and Windows Server 2016 Nano Server. Linux operating systems ● ● ● ● ● ● ● ● ● ● ● Red Hat Enterprise Linux 7.x Red Hat Enterprise Linux 6.x Red Hat Enterprise Linux 5.x CentOS 7.x CentOS 6.x Novell SUSE Linux Enterprise Server 12 SP1 SUSE Linux Enterprise Server 12 SUSE Linux Enterprise Server 11 SP4 SUSE Linux Enterprise Server 10 SP4 Oracle Linux 7.x Oracle Linux 6.
Table 30. Network bandwidth requirements Devices Monitoring Collecting System Information LAN bandwidth* WAN bandwidth** 1 No Yes 10 Mbps 5 Mbps 20 Yes Yes 0.5 Gbps 10 Mbps Up to 100 Yes Yes 0.5 Gbps 10 Mbps Up to 300 Yes Yes 0.5 Gbps 10 Mbps Up to 1000 Yes Yes 1 Gbps 20 Mbps Up to 4000 Yes Yes 1 Gbps 20 Mbps * Network bandwidth that is required for monitoring and collecting system information from devices within a single site.
Figure 1. Managed devices ● ● ● ● 1—network ports that are required for discovering devices and collecting system information 2—network ports that are required for uploading the collected system information (collection) 3—network ports required for adapters 4—network ports on devices for collecting system information The following table lists the ports that must be open on the local system: Table 31.
Table 31.
Table 32. Network ports required for discovering devices and collecting system information (continued) Device Protocol for discovery and collection Port HIT Kit/VSM for VMware SSH 22 vCenter HTTPS 443 SCVMM WMI 135 XC Series of Web-Scale hyperconverged REST and SSH appliances 9440 and 22 Virtual Machine - Windows WMI 135 Virtual Machine - Linux SSH 22 The following table lists the network ports that are required for uploading the collected system information: Table 33.
● ● ● ● Edit an account credential. Assign a credential profile. Edit a credential profile. Perform periodic validation of device credentials. SupportAssist Enterprise capabilities available with Dell service contracts The following table provides a comparison of the SupportAssist Enterprise capabilities available with the ProSupport, ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service contracts.
Table 36. SupportAssist Enterprise capabilities and Dell service contracts (continued) SupportAssist Enterprise capability Description Basic Hardware ProSupport ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center firmware recommendations and other reports. NOTE: SupportAssist Enterprise also detects hardware issues in devices with a Dell Basic Hardware service contract.
Table 38. Video tutorials (continued) Video title How to access the videos Revalidating a device Managing device groups Viewing collections Checking for cases Managing cases Testing network connectivity Testing case creation SupportAssist community You can also find video tutorials, peer-to-peer questions, user’s guides, and other useful information on the Dell SupportAssist Enterprise community forum at Dell.com/SupportAssistGroup.
