SupportAssist Enterprise Version 1.2.
1 Topics: • SupportAssist Enterprise Version 1.2.1 Release Notes SupportAssist Enterprise Version 1.2.1 Release Notes This document describes the known issues in SupportAssist Enterprise Version 1.2.1. Release type and definition SupportAssist Enterprise Version 1.2.1 SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices. SupportAssist Enterprise monitors your Dell devices and proactively detects hardware issues that may occur.
○ ○ ○ ○ ○ Dell Dell Dell Dell Dell XC Series of Web-scale Hyper-converged Appliances Datacenter Scalable Solutions PowerVault NX devices PowerVault DL devices OEM-ready servers (either re-branded or de-branded Dell hardware) NOTE: SupportAssist Enterprise is also compatible with Integrated Dell Remote Access Controller 7 (iDRAC7), iDRAC8, and iDRAC 9. For collecting system information from an iDRAC, the minimum required iDRAC firmware version is 1.57.
Linux operating systems: ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Red Hat Enterprise Linux 7.x Red Hat Enterprise Linux 6.x Red Hat Enterprise Linux 5.x CentOS 7.x CentOS 6.x Novell SUSE Linux Enterprise Server 12 SP1 Novell SUSE Linux Enterprise Server 12 SP2 SUSE Linux Enterprise Server 12 SUSE Linux Enterprise Server 11 SP4 SUSE Linux Enterprise Server 10 SP4 Oracle Linux 7.x Oracle Linux 6.x Debian 7.x Debian 8.x Ubuntu 14.x Ubuntu 16.
service may not start automatically. [SAE-6089] Resolution: Manually start the snmptrapd service. Issue 3 Description: While uninstalling SupportAssist Enterprise, a message may be displayed stating that the Dell EMC SupportAssist Enterprise DB service is in use. [SAE-4975] Resolution: Click OK to continue the uninstallation.
[SAE-10031] Resolution: None Issue 16 Description: Performing a multiple device collection for Deployment, System Maintenance, or Consulting purposes may result in high system resource utilization at irregular intervals. [SAE-10023] Resolution: None Issue 17 Description: Tool tips are not displayed for the List view and Association view icons in Mozilla Firefox web browser. [SAE-9997] Resolution: Open the about:config page. Ensure that browser.chrome.toolbar_tips is set to true.
stopped. However, the service stops automatically after some time. [SAE-8472] Resolution: None Issue 28 Description: The SupportAssist service is not available in Ubuntu 17 and Debian 9 operating systems. [SAE-8422] Resolution: Use the following commands to perform operations on the supportassist service: - Status - [sudo] systemctl status supportassist.service / systemctl status supportassistdatabase.service - Start - [sudo] systemctl start supportassist.service / systemctl start supportassistdatabase.
Issue 39 Description: Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically. Resolution: Uninstall the OpenManage Enterprise adapter manually. Limitations ● The TTY log may not be collected from a server that is added in SupportAssist Enterprise with the iDRAC IP address in the following scenarios: ● ● ● ● ● ● ● ● ○ The server is not a 12th or later generation of PowerEdge server.
NOTE: SupportAssist can also be installed on a domain controller.
Table 1.
○ https://apidp.dell.com and https://api.dell.com — end point for the SupportAssist server hosted by Dell. ○ https://is.us.dell.com/FUS/api/2.0/uploadfile — the file upload server where the collected system information is uploaded. ○ https://is.us.dell.com/FUSCHUNK/api/1.0/file/uploadChunk — the file upload server where the collection files greater than 10 MB in size are uploaded. ○ https://downloads.dell.
Table 4. Network port requirements on the local system (continued) Port Direction Usage 9099 In For opening SupportAssist Enterprise (HTTP) from the local system 61616 In For processing SupportAssist Enterprise tasks The following table lists the ports that must be open on remote devices that you want to monitor or collect system information by using SupportAssist Enterprise. Table 5.
NOTE: Microsoft User Access Control (UAC) requires that the installation is performed with elevated privileges that are obtained only through the Run as administrator option. If you are logged on to system as an Administrator, doubleclick the installer package to install SupportAssist Enterprise. However, make sure that you acknowledge the Open File - Security Warning dialog box to proceed.
Uninstallation Uninstalling SupportAssist Enterprise on Windows 1. Perform one of the following based on the operating system: ● On Windows Server 2012 or 2016, point to the bottom-left corner of the screen, and then click the Start icon. On the Start screen, click the Control Panel tile. On the Control Panel, click Uninstall a program. ● On Windows Server 2008 or Windows Small Business Sever 2011, click Start > Control Panel > Programs and Features. The Uninstall or change a program window is displayed. 2.
Finding documentation support 1. Go to Dell.com/support/manuals. 2. In the Tell us about your Dell system section, under No, select Choose from a list of all Dell products and click Continue. 3. In the Select your product type section, click Software, Monitors, Electronics & Peripherals. 4. In the Choose your Dell Software, Monitors, Electronics & Peripherals section, click Software. 5.