SupportAssist Enterprise Version 1.
1 Topics: • SupportAssist Enterprise Version 1.2 Release Notes SupportAssist Enterprise Version 1.2 Release Notes This document describes the known issues in SupportAssist Enterprise Version 1.2. Release type and definition SupportAssist Enterprise Version 1.2 SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices. SupportAssist Enterprise monitors your Dell devices and proactively detects hardware issues that may occur.
● ● ● ● ● ○ Dell PowerVault DL devices ○ Dell OEM-ready servers (either re-branded or de-branded Dell hardware) NOTE: SupportAssist Enterprise is also compatible with Integrated Dell Remote Access Controller 7 (iDRAC7), iDRAC8, and iDRAC 9. For collecting system information from an iDRAC, the minimum required iDRAC firmware version is 1.57.
● ● ● ● ● ● ● ● ● ● ● ● ● ● Red Hat Enterprise Linux 5.x CentOS 7.x CentOS 6.x Novell SUSE Linux Enterprise Server 12 SP1 Novell SUSE Linux Enterprise Server 12 SP2 SUSE Linux Enterprise Server 12 SUSE Linux Enterprise Server 11 SP4 SUSE Linux Enterprise Server 10 SP4 Oracle Linux 7.x Oracle Linux 6.x Debian 7.x Debian 8.x Ubuntu 14.x Ubuntu 16.x NOTE: Installation of SupportAssist Enterprise is not supported on Red Hat Enterprise Linux 6.6.
Issue 6 Description: The adapter details cannot be edited after the adapter set up is unsuccessful. [SAE-5492] Resolution: Delete the adapter and try setting up the adapter again. Issue 7 Description: While installing SupportAssist Enterprise by using the OpenManage Essentials installer package, the proxy settings page is displayed, even though the system connects to internet directly.
- If the remote system is unable to connect to the proxy server using the entered proxy server credentials: -> The entered proxy server credentials are saved in SupportAssist Enterprise, but the existing proxy server credentials are retained in the Remote Collector. -> The Remote Collector displays a proxy validation failed status, but the Upload connectivity retains the status that was displayed prior to editing the proxy server credentials.
SupportAssist Enterprise. [SAE-7653] Resolution: None Issue 30 Description: Service Tag is not available in Deployment collections from hypervisors running ESXi. [SAE-6862] Resolution: Ensure that sfcbd and cimom are enabled in ESXi. Issue 31 Description: The Displays section may be blank on collections from PowerEdge servers running the Ubuntu operating system. [SAE-6756] Resolution: Ensure that the xserver-xorg-core package is installed on the server.
● ● ● ● ● ● ● ● ○ The controller has either an issue or too many logs, and is therefore unable to export the report within the predefined time limit. If a SupportAssist Enterprise is installed on a server running Linux having 4 GB RAM, only five collections can be viewed simultaneously using the configuration viewer. The date and time format displayed in SupportAssist Enterprise do not match with that of the operating system date and time format.
Linux operating systems ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Red Hat Enterprise Linux 7.x Red Hat Enterprise Linux 6.x Red Hat Enterprise Linux 5.x CentOS 7.x CentOS 6.x Novell SUSE Linux Enterprise Server 12 SP1 Novell SUSE Linux Enterprise Server 12 SP2 SUSE Linux Enterprise Server 12 SUSE Linux Enterprise Server 11 SP4 SUSE Linux Enterprise Server 10 SP4 Oracle Linux 7.x Oracle Linux 6.x Debian 7.x Debian 8.x Ubuntu 14.x Ubuntu 16.
NOTE: You can extend the monitoring and collection capabilities of SupportAssist Enterprise for up to 15,000 devices by setting up multiple remote collectors. NOTE: For monitoring more than 100 devices in your environment, Dell recommends that you install SupportAssist Enterprise on server that meets the specified hardware requirements. Periodic collections (required for ProSupport Plus reporting) from more than 100 devices may result in a high processor or memory utilization on the monitoring server.
Table 3. Network bandwidth requirements (continued) Requirement LAN bandwidth* WAN bandwidth** For monitoring and collection of system information from up to 100 devices 0.5 Gpbs 10 Mbps For monitoring and collection of 0.
Table 5.
4. Read the Dell End User License Agreement, select I Agree, and then click Install. The Installing Dell SupportAssist Enterprise page is displayed, and then the Installation Completed page is displayed. 5. Click Finish. The SupportAssist Enterprise Login page opens in a web browser window. NOTE: If the system is a member of a domain, you must provide the user name in the [Domain\Username] format. For example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain. For example, .\
● On Windows Server 2008 or Windows Small Business Sever 2011, click Start > Control Panel > Programs and Features. The Uninstall or change a program window is displayed. 2. Select Dell SupportAssist Enterprise and click Change. The Welcome to Dell SupportAssist Enterprise Installer window is displayed. 3. Click Next. The Dell SupportAssist Enterprise Maintenance window is displayed. 4. Select Remove, and click Next. The Feedback window is displayed. 5.
● For Enterprise System Management documents — https://www.dell.com/openmanagemanuals. ● For Remote Enterprise System Management documents — https://www.dell.com/esmmanuals. ● For Serviceability Tools documents — https://www.dell.com/serviceabilitytools. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
