SupportAssist Enterprise Version 1.2.
1 Topics: • SupportAssist Enterprise Version 1.2.1 Release Notes SupportAssist Enterprise Version 1.2.1 Release Notes This document describes the known issues in SupportAssist Enterprise Version 1.2.1. Release type and definition SupportAssist Enterprise Version 1.2.1 SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices. SupportAssist Enterprise monitors your Dell devices and proactively detects hardware issues that may occur.
○ ○ ○ ○ ○ ● ● ● ● ● Dell XC Series of Web-scale Hyper-converged Appliances Dell Datacenter Scalable Solutions Dell PowerVault NX devices Dell PowerVault DL devices Dell OEM-ready servers (either re-branded or de-branded Dell hardware) NOTE: SupportAssist Enterprise is also compatible with Integrated Dell Remote Access Controller 7 (iDRAC7), iDRAC8, and iDRAC 9. For collecting system information from an iDRAC, the minimum required iDRAC firmware version is 1.57.
Linux operating systems: ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Red Hat Enterprise Linux 7.x Red Hat Enterprise Linux 6.x Red Hat Enterprise Linux 5.x CentOS 7.x CentOS 6.x Novell SUSE Linux Enterprise Server 12 SP1 Novell SUSE Linux Enterprise Server 12 SP2 SUSE Linux Enterprise Server 12 SUSE Linux Enterprise Server 11 SP4 SUSE Linux Enterprise Server 10 SP4 Oracle Linux 7.x Oracle Linux 6.x Debian 7.x Debian 8.x Ubuntu 14.x Ubuntu 16.
service may not start automatically. [SAE-6089] Resolution: Manually start the snmptrapd service. Issue 3 Description: While uninstalling SupportAssist Enterprise, a message may be displayed stating that the Dell EMC SupportAssist Enterprise DB service is in use. [SAE-4975] Resolution: Click OK to continue the uninstallation.
[SAE-10031] Resolution: None Issue 16 Description: Performing a multiple device collection for Deployment, System Maintenance, or Consulting purposes may result in high system resource utilization at irregular intervals. [SAE-10023] Resolution: None Issue 17 Description: Tool tips are not displayed for the List view and Association view icons in Mozilla Firefox web browser. [SAE-9997] Resolution: Open the about:config page. Ensure that browser.chrome.toolbar_tips is set to true.
stopped. However, the service stops automatically after some time. [SAE-8472] Resolution: None Issue 28 Description: The SupportAssist service is not available in Ubuntu 17 and Debian 9 operating systems. [SAE-8422] Resolution: Use the following commands to perform operations on the supportassist service: - Status - [sudo] systemctl status supportassist.service / systemctl status supportassistdatabase.service - Start - [sudo] systemctl start supportassist.service / systemctl start supportassistdatabase.
Issue 39 Description: Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically. Resolution: Uninstall the OpenManage Enterprise adapter manually. Limitations ● The TTY log may not be collected from a server that is added in SupportAssist Enterprise with the iDRAC IP address in the following scenarios: ○ The server is not a 12th or later generation of PowerEdge server. ○ The server does not have the minimum required iDRAC firmware version installed.
Windows operating systems ● ● ● ● ● ● ● ● ● Microsoft Windows Server 2008 R2 SP1 Standard, Enterprise, and Datacenter Windows Server 2012 R2 Standard and Datacenter Windows Server 2012 Standard, Essentials, and Datacenter Windows Server 2016 Standard, Essentials, and Datacenter Windows 2008 Small Business Server Windows 2011 Small Business Server Windows Server Core 2012 Windows Server Core 2012 R2 Windows Server Core 2016 Linux operating systems ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Red Hat Enterprise Linux 7
Table 1.
○ https://is.us.dell.com/FUSCHUNK/api/1.0/file/uploadChunk — the file upload server where the collection files greater than 10 MB in size are uploaded. ○ https://downloads.dell.com/ — for downloading Dell OpenManage Server Administrator (OMSA) and receiving new SupportAssist Enterprise release information, policy files, and product support files. The following table lists the network bandwidth requirements for monitoring and collecting system information from devices. Table 3.
The following table lists the ports that must be open on remote devices that you want to monitor or collect system information by using SupportAssist Enterprise. Table 5.
The Preparing to Install page is displayed briefly, and then the Welcome to SupportAssist Enterprise Installer page is displayed. 2. Click Next. The License Agreement page is displayed. NOTE: Installing and using SupportAssist Enterprise requires that you allow Dell to save certain Personally Identifiable Information (PII) such as your contact information, device credentials, and so on. SupportAssist Enterprise installation cannot proceed unless you agree to allow Dell to save your PII. 3.
● On Windows Server 2012 or 2016, point to the bottom-left corner of the screen, and then click the Start icon. On the Start screen, click the Control Panel tile. On the Control Panel, click Uninstall a program. ● On Windows Server 2008 or Windows Small Business Sever 2011, click Start > Control Panel > Programs and Features. The Uninstall or change a program window is displayed. 2. Select Dell SupportAssist Enterprise and click Change.
NOTE: You can also directly access the documents using the following links: ● ● ● ● For For For For Client System Management documents — https://www.dell.com/omconnectionsclient. Enterprise System Management documents — https://www.dell.com/openmanagemanuals. Remote Enterprise System Management documents — https://www.dell.com/esmmanuals. Serviceability Tools documents — https://www.dell.com/serviceabilitytools. © 2018 Dell Inc. or its subsidiaries. All rights reserved.
