SupportAssist Enterprise Version 1.
1 Topics: • Dell EMC SupportAssist Enterprise Version 1.0 Release Notes Dell EMC SupportAssist Enterprise Version 1.0 Release Notes This document describes the known issues in Dell EMC SupportAssist Enterprise Version 1.0. Release type and definition Dell EMC SupportAssist Enterprise Version 1.0 Dell EMC SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices.
○ ○ ○ ○ Dell Dell Dell Dell Datacenter Scalable Solutions PowerVault NX devices PowerVault DL devices OEM-ready servers (either re-branded or de-branded Dell hardware) NOTE: SupportAssist Enterprise is also compatible with Integrated Dell Remote Access Controller 7 (iDRAC7) and iDRAC8. For collecting system information from an iDRAC, the minimum required iDRAC firmware version is 1.57.
● SUSE Linux Enterprise Server 10 SP4 ● Oracle Linux 7.x ● Oracle Linux 6.x NOTE: Installation of SupportAssist Enterprise is not supported on Red Hat Enterprise Linux 6.6. NOTE: In Windows Server 2016, ensure that you select Internet Explorer as the default browser for opening SupportAssist Enterprise. Supported Web Browsers Web Browsers ● Internet Explorer 10 or 11 ● Mozilla Firefox 31 or later NOTE: Transport Layer Security (TLS) 1.0 must be enabled in the web browser.
Issue 7 Description: On devices running Windows Server 2003 or 2008 x86, if Windows PowerShell is not installed, automatic configuration of SNMP settings through SupportAssist Enterprise results in an unexpected error. Resolution: Ensure that PowerShell is installed on the device, all windows updates are updated and try configuring the SNMP settings again. If the problem persists, manually configure the SNMP settings of the device.
Issue 21 Description: On Dell's 13th generation of PowerEdge servers that are running OMSA version 8.2, PCIe-SSD Array disks information is not collected. Resolution: Fix for this issue is included in OMSA version 8.3. Therefore, upgrade to OMSA version 8.3 on the device and retry the collection. Issue 22 Description: Data collection on Dell's 12th and 13th generation of PowerEdge servers running a Windows operating system may depend on the status of the iDRAC Virtual NIC USB Device driver.
Resolution: The default port for accessing SupportAssist Enterprise is 5700. In the web browser, type the URL in the following format: https://:5700/SupportAssist/resx/index.html, where host_name is the host name of the server where SupportAssist Enterprise is installed. Issue 34 Description: The SupportAssist Enterprise Login page does not display labels and fields as expected.
Issue 46 Description: After upgrade from SupportAssist for Servers version 1.2 or 1.3 to SupportAssist Enterprise, the alerts definition file is not updated. [SAE-3833] Resolution: If auto update is enabled, the alerts definition file is automatically updated. If auto update is not enabled, in the policy update available banner displayed at the top of the user interface, click Install now to update the alerts definition file. After the update, the About page will list the policy file version as 1.0.
NOTE: SupportAssist can be installed only on a 64-bit operating system. NOTE: SupportAssist can also be installed on a domain controller. NOTE: Installation of SupportAssist is not supported on Server Core and Windows Server 2016 Nano Server.
NOTE: For monitoring more than 100 devices in your environment, Dell recommends that you install SupportAssist Enterprise on server that meets the specified hardware requirements. Periodic collections (required for ProSupport Plus reporting) from more than 100 devices may result in a high processor or memory utilization on the monitoring server. This high resource utilization may affect other applications that are running on the monitoring server, if the resources are shared with other applications.
Table 3.
Installing SupportAssist Enterprise on Linux 1. Open the terminal window on the system running the Linux operating system. 2. Browse to the folder where the SupportAssist Enterprise installation package is available. 3. Perform one of the following: ● Type chmod 744 supportassist_1.x.x.bin and press Enter. ● Type chmod +x supportassist_1.x.x.bin and press Enter. 4. Type ./supportassist_1.x.x.bin and press Enter. The Welcome to the Dell SupportAssist Enterprise Installer message is displayed. 5.
Uninstalling SupportAssist Enterprise (Linux) 1. Open the terminal window. 2. Browse to the /opt/dell/supportassist/bin folder. 3. Type ./uninstall and press Enter. 4. To continue the uninstallation, type c. 5. When prompted for your feedback, perform one of the following: ● To skip the feedback and start the uninstallation, type n. ● To provide feedback, type y. 6. If you selected to provide feedback, press a number that matches your reason for uninstalling SupportAssist Enterprise.
