SupportAssist Enterprise Version 1.1 Quick Setup Guide June 2017 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
1 Getting started with SupportAssist Enterprise SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices. SupportAssist Enterprise monitors your Dell devices and proactively detects hardware issues that may occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Technical Support and sends you an email notification.
2. Install SupportAssist Enterprise. See Installing SupportAssist Enterprise on Windows or Installing SupportAssist Enterprise on Linux. 3. (Optional) Complete the registration of SupportAssist Enterprise. See Registering SupportAssist Enterprise. CAUTION: Completing the registration is a prerequisite to experience the full benefits of SupportAssist Enterprise.
Next steps (Optional) Complete the registration of SupportAssist Enterprise. See Registering SupportAssist Enterprise. If you want to use SupportAssist Enterprise to only collect and send system information to Dell, you may skip the registration and follow the instructions in Starting the collection of system information from a device. Installing SupportAssist Enterprise on Linux Steps 1. Open the terminal window on the system running the Linux operating system. 2.
Installing or upgrading OMSA on the local system Dell OpenManage Server Administrator (OMSA) is required for monitoring hardware issues that may occur on the local system. Prerequisites You must be logged in to SupportAssist Enterprise with elevated privileges. For information on the SupportAssist Enterprise user privileges, see SupportAssist Enterprise user groups. Steps 1. On the Devices page, select the local system. The device overview pane is displayed at the right side of the Devices page. 2.
● The remote device must be reachable from the local system. ● You must have completed the steps listed in Setting up SupportAssist Enterprise for the local system. About this task You can perform the following steps to add a remote server in SupportAssist Enterprise. NOTE: You can also add a supported storage, networking, or chassis device in SupportAssist Enterprise. For detailed information on adding devices individually based on the device type, see the SupportAssist Enterprise Version 1.
2. To view the devices that you have added in SupportAssist Enterprise, point to Devices and click View Devices. You can also view the status of the SupportAssist Enterprise functionality on each monitored device on the Devices page. If there is an issue with the device setup or configuration, the device displays a warning or error status. The error status may be displayed as a link that you can click to view a description of the issue and the possible resolution steps.
● If SupportAssist Enterprise is installed on a Windows operating system — Browse to C:\Program Files\Dell \SupportAssist\reports and locate the collection .zip file. ● If SupportAssist Enterprise is installed on a Linux operating system — Browse to /opt/dell/supportassist/ scripts/reports and locate the collection .zip file. ● If the collection was performed by a Remote Collector — Log in to the server where the Remote Collector is set up. Browse to X\bin\Collections\\Resu
Table 1. Related documents (continued) Document title How to access the document OpenManage Server Administrator User’s Guide iDRAC User’s Guide Visit Dell.com/idracmanuals. Video tutorials You can access the following video tutorials related to SupportAssist Enterprise. Table 2. Video tutorials Video title How to access the videos SupportAssist Enterprise: Installing and Registering (Windows) Visit the Dell TechCenter channel on YouTube, and click Playlist.
Contacting Dell Prerequisites NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1. Go to Dell.com/support. 2.