Support Matrix
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 Support Matrix
- Overview
- SupportAssist Enterprise capabilities available with Dell service contracts
- Supported servers
- Supported hypervisors
- Supported storage devices
- Supported networking devices
- Supported chassis
- Supported management and monitoring software
- Support for OEM devices
- Recommended OMSA version for SupportAssist Enterprise
- Supported operating systems on remote servers
- Adapters and supported systems management consoles
- Minimum requirements for installing and using SupportAssist Enterprise
- Other resources
NOTE: The minimum supported iDRAC firmware version for VxRail systems is 2.30.31.30.
NOTE: The minimum supported iDRAC firmware version for Storage Spaces Direct (S2D) Ready Nodes is 3.34.34.34.
Supported Dell EMC XC Series Web-Scale converged
appliances
The following table lists the supported Dell EMC XC Series Web-Scale converged appliances.
NOTE: Monitoring of web-scale converged appliances is supported only if the appliances are added in SupportAssist
Enterprise by selecting the device type as iDRAC.
NOTE: Support for XC core systems of the following XC series appliances is inferred based on SupportAssist Enterprise
compatibility with the XC series appliances.
Table 6. Supported Dell EMC XC Series Web-Scale converged appliances
Web-Scale
converged
appliances
Remote
monitoring and
case creation
Automatic
collection of
system
information
Collection
protocol
Ports used Latest supported
version
XC430 Yes Yes REST and SSH2 9440 and 22 5.0
XC630 Yes Yes REST and SSH2 9440 and 22 5.0
XC6320 Yes Yes REST and SSH2 9440 and 22 5.0
XC640 Yes Yes REST and SSH2 9440 and 22 5.0
XC6420* Yes Yes REST and SSH2 9440 and 22 5.0
XC720xd Yes Yes REST and SSH2 9440 and 22 5.0
XC730 Yes Yes REST and SSH2 9440 and 22 5.0
XC730xd Yes Yes REST and SSH2 9440 and 22 5.0
XC740 Yes Yes REST and SSH2 9440 and 22 5.0
XC740xd Yes Yes REST and SSH2 9440 and 22 5.0
XC940 Yes Yes REST and SSH2 9440 and 22 5.0
XC-740xd2 Yes Yes REST and SSH2 9440 and 22 5.0
XC-XR2* Yes Yes REST and SSH2 9440 and 22 5.0
* Support for this solution device has been assessed based on SupportAssist Enterprise compatibility with similar solution device
models.
Supported Dell EMC DSS server
The following table lists the supported Dell EMC Datacenter Scalable Solutions (DSS) servers.
NOTE:
Monitoring of Datacenter Scalable Solutions is supported only if the devices are added in SupportAssist Enterprise
by selecting the device type as iDRAC.
Table 7. Supported Dell EMC Datacenter Scalable Solutions
Model Remote monitoring and case creation Automatic collection of system
information
DSS 1500 Yes Yes
16 Supported servers