Support Matrix
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 Support Matrix
- Overview
- SupportAssist Enterprise capabilities available with Dell service contracts
- Supported servers
- Supported hypervisors
- Supported storage devices
- Supported networking devices
- Supported chassis
- Supported management and monitoring software
- Support for OEM devices
- Recommended OMSA version for SupportAssist Enterprise
- Supported operating systems on remote servers
- Adapters and supported systems management consoles
- Minimum requirements for installing and using SupportAssist Enterprise
- Other resources
Supported hypervisors
The following table lists the supported hypervisors:
Table 9. Hypervisors
Hypervisors Remote monitoring
and case creation
Automatic collection
of system
information
Collection protocol Ports used
ESX 4.0 Yes* Yes SSH and VMware SDK 22 and 443
ESXi 4.0 Yes* Yes SSH and VMware SDK 22 and 443
ESXi 4.0 U3 Yes* Yes SSH and VMware SDK 22 and 443
ESX 4.1 U3 Yes* Yes SSH and VMware SDK 22 and 443
ESXi 4.1 Yes* Yes SSH and VMware SDK 22 and 443
ESXi 4.1 U3 Yes* Yes SSH and VMware SDK 22 and 443
ESXi 5.0 Yes* Yes SSH and VMware SDK 22 and 443
ESXi 5.0 U3 Yes* Yes SSH and VMware SDK 22 and 443
ESXi 5.1 Yes* Yes SSH and VMware SDK 22 and 443
ESXi 5.5 Yes* Yes SSH and VMware SDK 22 and 443
ESXi 5.5 U1 Yes* Yes SSH and VMware SDK 22 and 443
ESXi 5.5 U2 Yes* Yes SSH and VMware SDK 22 and 443
ESXi 5.5 U3 Yes* Yes SSH and VMware SDK 22 and 443
ESXi 6.0 Yes* Yes SSH and VMware SDK 22 and 443
ESXi 6.0 U1 Yes* Yes SSH and VMware SDK 22 and 443
ESXi 6.0 U3 Yes* Yes SSH and VMware SDK 22 and 443
ESXi 6.5 Yes* Yes SSH and VMware SDK 22 and 443
ESXi 6.5 U1 Yes* Yes SSH and VMware SDK 22 and 443
ESXi 6.5 U3 Yes* Yes SSH and VMware SDK 22 and 443
ESXi 6.7 Yes* Yes SSH and VMware SDK 22 and 443
ESXi 6.7 U3 Yes* Yes SSH and VMware SDK 22 and 443
Citrix XenServer 6.0 No Yes SSH2 22
Citrix XenServer 6.2 Yes* Yes SSH2 22
Citrix XenServer 6.5 Yes* Yes SSH2 22
Citrix XenServer 7.0 No Yes SSH2 22
Citrix XenServer 7.1
LTSR CU2
No Yes SSH2 22
Citrix XenServer 7.2 Yes* Yes SSH2 22
* Remote monitoring and case creation are supported only if OMSA is installed and the SNMP settings are configured on the
hypervisor. SupportAssist Enterprise does not support the automatic installation of OMSA and configuration of SNMP settings
on the hypervisor. For more information about OMSA support, see the product documentation.
4
18 Supported hypervisors