Users Guide

NOTE: If your devices have an active ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data
Center service contract, when the Include identification information in data sent to Dell option is disabled, you will not
receive some reporting information about your devices.
Steps
1. Go to Settings > Preferences.
The Preferences page is displayed.
2. In Identification Information Settings, depending on your requirement, select or clear the Include identification details
in the information that is sent to Dell option.
NOTE: By default, the Include identification details in the information that is sent to Dell option is selected.
NOTE: If you clear the Include identification details in the information that is to Dell option, the settings for
collection of logs, diagnostic data, and support data are disabled automatically. Therefore, collections that are sent to
Dell EMC from your devices do not include certain categories of data.
NOTE: If you have disabled the collection of identity information from devices, the identity information such as
hostname, IP address, and so on, are replaced by tokenized values in the collected system information. The tokenized
values are represented as TOKENn—for example, TOKEN0, TOKEN1, or TOKEN2.
3. Click Apply.
Enable or disable the collection of system information
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups on page 124 and Granting elevated or administrative privileges to users on page 126.
About this task
By default, the system information that is collected and sent to Dell EMC by SupportAssist Enterprise includes software
information and system logs. If required, you can configure SupportAssist Enterprise to exclude the collection of software
information and system logs from all devices.
Steps
1. Go to Settings > Preferences.
The Preferences page is displayed.
2. In Collection Data Settings, select or clear the available options for each device type.
NOTE:
When you select the collection purpose as Deployment, the following are collected by default:
● Software and SMART logs from Server / Hypervisor
● Logs from Fluid File System
● Inter Array Connectivity Test logs from PeerStorage (PS) / EqualLogic
NOTE: By default, all Collection Data Settings options are selected.
NOTE: For information about the logs that are collected by SupportAssist Enterprise, see the SupportAssist Enterprise
Version 2.0.60 Reportable Items document at https://www.dell.com/serviceabilitytools.
3. Click Apply.
Configuring collection settings
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