Users Guide

NOTE: If you clear the Upload Collection option, the collection bundle is saved, but not uploaded to Dell EMC. You can
upload the collection bundle at a later time through the Collections page.
7. Click OK.
The collection progress status is displayed in the Multiple Device Collection pane on the Devices page. If the collection is
completed successfully, the Collections page displays the details of the collection. You can also download the multiple
device collection from the Collections page. For information on viewing a multiple device collection, see Download and view
a multiple device collection on page 116.
NOTE: To cancel the multiple device collection, click Cancel on the Multiple Device Collection pane.
NOTE: Until the multiple device collection is complete, the check box that is used to select the devices is disabled.
Therefore, you cannot initiate any other tasks on the devices until the multiple device collection is complete.
NOTE: If the registration is not complete, the collection is not automatically sent to Dell EMC. However, you can go to
the Collections page, and then manually initiate the upload.
NOTE: When you are collecting system information from multiple devices, if the devices you have selected are
associated with multiple Remote Collectors, then each Remote Collector generates a separate collection bundle.
Upload a collection
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups on page 124 and Granting elevated or administrative privileges to users on page 126.
About this task
You can use the Upload option available in the Collections page to upload collections to Dell EMC. You may choose to upload a
collection in the following scenarios:
● Collection of system information was successful, but upload of the collection was unsuccessful.
● While starting a multiple device collection, you had chosen not to upload the multiple device collection to Dell EMC. Such
collections display a Never Uploaded status in the Collections page.
● You want to upload a collection to Dell EMC once again.
NOTE: Manual upload is not supported for collections that were performed by a Remote Collector.
Steps
1. Go to Collections > View Collections.
The Collections page is displayed.
2. Select one or more collections that you want to upload and click Upload.
NOTE: The total file size of the all collections that you have selected must be lesser than 5 GB.
The Upload Status column displays the status of the upload.
Upload a collection from a disconnected site
About this task
When Internet connectivity is available, SupportAssist Enterprise automatically collects and sends system information from your
devices to Dell EMC. If the server where SupportAssist Enterprise is installed or the server where the Remote Collector is set up
does not have Internet connectivity, you can choose to manually upload collections to Dell EMC.
Steps
1. Perform a collection from the device. See Start the collection of system information from a single device.
2. If the collection was performed by SupportAssist Enterprise:
120
Using SupportAssist Enterprise to collect and send system information