Users Guide

Managing SupportAssist Enterprise alerts in
TechDirect
TechDirect is a centralized support portal that enables administrators in your organization to manage alerts that are created by
SupportAssist Enterprise. By default, SupportAssist Enterprise automatically forwards alerts that qualify for support case
creation or parts dispatch to Dell EMC. TechDirect enables Administrators to set rules that allow them to review and determine
if the alerts need to be forwarded to Dell EMC for case creation or parts dispatch.
Topics:
• Set up TechDirect to receive SupportAssist Enterprise alerts
• Configure alert rules in TechDirect
• View SupportAssist Enterprise alerts in TechDirect
• SupportAssist alerts
• SupportAssist alert actions
Set up TechDirect to receive SupportAssist
Enterprise alerts
Prerequisites
The server where SupportAssist Enterprise is installed must have Internet connectivity.
About this task
Setting up TechDirect to receive alerts from SupportAssist Enterprise enables you to view and manage alerts.
Steps
1. Go to https://www.TechDirect.com.
The TechDirect home page is displayed.
2. Click Register and enter the following information on the Registration page:
a. In the Contact Information section, type the first name, last name, email address, and company name, and select the
country.
b. In the Account Information section, select the preferred language and time zone.
c. In the TechDirect Terms of Use section, read about the TechDirect portal access and site terms of use, and then select
Yes, I agree to the TechDirect Terms of Use.
d. In the Security Check section, type the displayed text.
3. Click Submit.
The Registration Complete page is displayed and an email notification is sent with a link to reset your password. After you
have reset the password, ensure that you login to TechDirect again.
4. From the Services menu, click SupportAssist.
The SupportAssist page is displayed.
5. Read about the SupportAssist terms of use and select I have read and understood these terms and conditions, and I
am authorized to accept these terms.
6. If you have multiple accounts, select an account from the Select Account list.
7. In the Manage Devices gadget, click Manage.
The Manage Devices page is displayed.
Results
TechDirect is set up to receive alerts from SupportAssist Enterprise.
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Managing SupportAssist Enterprise alerts in TechDirect 133