Users Guide

an earlier operation, SupportAssist Enterprise does not download OMSA again. In this scenario, SupportAssist Enterprise
only installs or upgrades OMSA on the device using the already downloaded version of OMSA.
NOTE: The time taken to download OMSA is dependent on the internet download speed and network bandwidth.
If the recommended version of OMSA is installed and running on the device, the status of the device is displayed as
Success.
NOTE: Automatic installation of OMSA through SupportAssist Enterprise is not supported on devices running Citrix
XenServer, VMware ESXi, or ESX. To allow SupportAssist Enterprise to detect hardware issues on these devices, you must
manually download and install OMSA.
Support for automatically configuring SNMP settings
To enable SupportAssist Enterprise to monitor a device, the device must be configured to forward alerts (SNMP traps) to the
server where SupportAssist Enterprise is installed. Configuring the SNMP settings sets the alert destination of a device, and
ensures that alerts from the device are forwarded to the server where SupportAssist Enterprise is installed. SupportAssist
Enterprise has the capability to automatically configure the SNMP settings of a device, such that the device forwards alerts to
the server where SupportAssist Enterprise is installed. You can allow SupportAssist Enterprise to configure the SNMP settings
of the device while adding the device or at a later time. The status of the SNMP configuration is displayed in the Status column
on the Devices page. While SupportAssist Enterprise configures the SNMP settings of a device, the device displays a
Configuring SNMP status. You can also use the Tasks > Configure SNMP option on the device overview pane to
automatically configure the SNMP settings of a device at any time.
NOTE:
When you allow or use SupportAssist Enterprise to automatically configure the SNMP settings of a device, the alert
destination of the device is set to the IP address of the server where SupportAssist Enterprise is installed.
Installing patch for SupportAssist Enterprise
Occasionally, a patch may be available for SupportAssist Enterprise to address certain issues and potential security
vulnerabilities.
SupportAssist Enterprise checks if any patch updates are available, every Monday at 10.30 p.m. (date and time as on the server
where SupportAssist Enterprise is installed).
When a patch is available, a Patch for SupportAssist Enterprise (Optional Patch) banner is displayed with the following
options:
● Update now—to enable SupportAssist Enterprise to download and install the update.
● Skip this version—to skip the update. The update available banner is not displayed again until the next version of the
update is available.
● Remind me later—to close the Update Available banner. The Update Available banner is not displayed until you log in to
SupportAssist Enterprise again.
● More Info—provides details about the patch version and the fixes available in the patch update.
NOTE:
● For mandatory patches, the Skip this version and Remind me later options may not be available on the banner.
● Installing the patch may restart the SupportAssist services. Ensure that no operations are in progress while installing the
patch. However, the operations will resume after the patch installation is complete.
● After installing the patch, the SupportAssist Enterprise version number is updated, for example, from version 2.0.0 to
2.0.1.
● Patches are supported for both registered and unregistered installations of SupportAssist Enterprise version 2.0 or later.
● After installing a patch, you cannot uninstall it separately. If you want to uninstall the patch, you must uninstall and
reinstall SupportAssist Enterprise.
Other useful information 139