Users Guide

Table 83. Error code appendix (continued)
Error code Error message Possible resolution
SA-0010 SupportAssist Enterprise is unable to add the
device_name because the entered host name or IP
address is incorrect.
Retry adding the device with the correct host name or
IP address.
SA-0012 SupportAssist Enterprise is unable to add the devices
because the entered host name or IP address, and
device type are incorrect.
Retry adding the device with the correct host name or
IP address, and device type.
SA-0015 SupportAssist Enterprise is unable to add the
device_name because an unknown error occurred
while discovering the device.
Verify the following and then retry adding the device:
● Make sure that the device is supported by
SupportAssist Enterprise. For the list of supported
device models, see the SupportAssist Enterprise
Version 2.0.60 Support Matrix at https://
www.dell.com/serviceabilitytools.
● Make sure that the user account has
administrator/root privileges.
SA-0020 SupportAssist Enterprise is unable to add the
device_name because the device is already added.
Not applicable.
SA-0025 SupportAssist Enterprise is unable to add the
device_name because of an unknown error.
Verify if the device is supported by SupportAssist
Enterprise. For the list of supported device models,
see the SupportAssist Enterprise Version 2.0.60
Support Matrix at https://www.dell.com/
serviceabilitytools. If the problem persists, contact
Technical Support for assistance.
SA-0030 SupportAssist Enterprise is unable to add the
device_name because the User Name or Password is
incorrect.
Verify the device information, ensure that the user
account has administrator/root privileges, and then
retry adding the device. If the problem persists,
contact your network administrator for assistance.
SA-0035 SupportAssist Enterprise is unable to add the
device_name because the enable password is not
provided.
Enter the enable password and then retry adding the
device.
SA-0040 SupportAssist Enterprise is unable to add the
device_name because the name is already in use by
another device.
Retry adding the device with any other name.
SA-0045 Identification or cancellation for this device is already
in progress.
Not applicable.
SA-0050 SupportAssist Enterprise is unable to add the
device_name because of an unknown error.
Verify if the device is supported by SupportAssist
Enterprise. For the list of supported device models,
see the SupportAssist Enterprise Version 2.0.60
Support Matrix at https://www.dell.com/
serviceabilitytools.
SA-0055 SupportAssist Enterprise is unable to add the
device_name because the device is not supported.
For the list of supported device models, see the
SupportAssist Enterprise Version 2.0.60 Support
Matrix at https://www.dell.com/serviceabilitytools.
SA-0060 SupportAssist Enterprise is unable to add the
device_name because a required file has either been
deleted or moved.
Restart the Dell SupportAssist service on the system
running SupportAssist Enterprise, and then retry
adding the device.
SA-0065 SupportAssist Enterprise is unable to add the
device_name because the entered credentials do not
have superuser privileges.
Enter the credentials that have superuser privileges,
and then retry adding the device.
SA-0070 Installation of OpenManage Server Administrator
(OMSA) is not supported on this device.
Not applicable.
216 Error code appendix