Users Guide
Table Of Contents
- SupportAssist Enterprise Version 2.0.60 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Set up SupportAssist Enterprise on local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Download the SupportAssist Enterprise installation package
- Installing or upgrading SupportAssist Enterprise
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Upgrading SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Register SupportAssist Enterprise
- Set up an SELinux enabled system to receive alerts
- Open the SupportAssist Enterprise user interface
- Log in to SupportAssist Enterprise
- Log out of SupportAssist Enterprise
- Adding devices
- Methods of adding devices
- Device types and applicable devices
- Add a server or hypervisor
- Add an iDRAC
- Add a chassis
- Add a Networking device
- Add a PowerVault storage array
- Add an EqualLogic PS Series storage solution
- Add a Compellent SC Series storage solution
- Add a Fluid File System NAS device
- Add a software
- Add a solution
- Add a virtual machine
- Add a device by duplication
- Managing device discovery rules
- Viewing cases and devices
- Monitoring site health
- Using Extensions
- Types of extensions
- Support for setting up adapter or Remote Collector
- Getting started with adding devices managed by systems management consoles
- Adapters overview
- Set up OpenManage Essentials adapter
- Set up the Microsoft System Center Operations Manager adapter
- Management Packs for inventorying devices managed by Operations Manager
- Set up OpenManage Enterprise adapter
- View the adapter overview pane
- View devices inventoried by the adapter
- Synchronize adapter
- Edit adapter
- Delete adapter
- Approximate time required to assign Credential Profile
- Remote Collectors overview
- Device grouping
- Managing device credentials
- Validating device inventory
- Maintaining SupportAssist Enterprise capability
- Enable or disable monitoring of a device
- Perform deep discovery
- Install or upgrade OMSA by using SupportAssist Enterprise
- Configure SNMP settings by using SupportAssist Enterprise
- View and update the contact information
- View and update parts dispatch information
- Integrate SupportAssist Enterprise with your TechDirect account
- Configure proxy server settings
- Connectivity test
- Test the case creation capability
- Clear the System Event Log
- Automatic update
- Delete a device
- Configuring email notifications
- Configuring collection settings
- Prerequisites for collecting system information
- Enable or disable the automatic collection of system information on case creation
- Enable or disable analytics collections
- Enable or disable the periodic collection of system information from all devices
- Enable or disable the collection of identity information
- Enable or disable the collection of system information
- Enable or disable the automatic upload of collections
- Enable or disable analytics collections
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- Understanding maintenance mode
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file on server running Windows
- Manually configuring the alert destination of a server running Windows
- Manually configuring the alert destination of a server by using the script file on a server running Linux
- Manually configure alert destination of server running Linux
- Manually configure alert destination of iDRAC using the web interface
- Manually configure alert destination of networking device
- Manually configuring the alert destination of a server
- Managing SupportAssist Enterprise alerts in TechDirect
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Installing patch for SupportAssist Enterprise
- Enable or disable API interface settings
- Signing in to TechDirect
- Deep discovery
- Device correlation
- Association view
- Detection of hardware issues in attached storage devices
- Support for OEM devices
- Install Net-SNMP on a server running Linux
- Configure sudo access for SupportAssist Enterprise on server running Linux
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- View SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identify series of PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Unable to add adapter
- Unable to add Remote Collector
- Disconnected
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist Enterprise services
- Unable to view tool tips in Mozilla Firefox
- Other services
- Security
- Logs
- SupportAssist Enterprise user interface
- SupportAssist Enterprise Registration Wizard
- Login page
- Site Health
- Cases page
- Devices page
- Site Inventory Validation
- Device Groups page
- Manage Device Discovery Rule
- Manage Account Credentials
- Manage Credential Profiles
- Collections page
- Analytics Collections
- Extensions
- Settings
- Network Connectivity Test
- SupportAssist Enterprise test
- Error code appendix
- SupportAssist Enterprise resources
- Contacting Dell EMC
Table 83. Error code appendix (continued)
Error code Error message Possible resolution
SA-20140 SupportAssist Enterprise is unable to set up the
adapter adapter_name on the system device_name
because of one of the following:
● OpenManage Essentials is not installed on the
system
● The adapter is not compatible with the version of
OpenManage Essentials installed on the system
Ensure that OpenManage Essentials version 2.3 or
later is installed on the system and then retry the
operation.
SA-20145 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the installer for
OpenManage Essentials adapter is not present at the
required location.
Reinstall SupportAssist Enterprise and then retry the
operation.
SA-20150 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the operating system
installed on the remote system is not of 64-bit
architecture.
Ensure that the remote system is running a 64-bit
Windows Operating System and retry the operation.
SA-20155 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the version of
OpenManage Essentials installed on the system is not
compatible with the OpenManage Essentials adapter.
Ensure that the OpenManage Essentials version 2.3 or
later is installed on the system and then retry the
operation.
SA-20160 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the Microsoft .NET
package is not installed on the system.
Ensure that the Microsoft .NET package is installed on
the remote system and then retry the operation.
SA-20165 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the version of the
Microsoft .NET package installed on the remote
system is not compatible with the OpenManage
Essentials adapter.
Ensure that the Microsoft .NET package version 4.0 or
later is installed on the remote system and then retry
the operation.
SA-20170 SupportAssist Enterprise is unable to set up the
adapter adapter_name because Microsoft System
Center Operations Manager is not installed on the
remote system.
Ensure that the Microsoft System Center Operations
Manager is installed on the remote system and then
retry the operation.
SA-20175 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the version of
Microsoft System Center Operations Manager
installed on the remote system is not compatible with
Microsoft System Center Operations Manager
adapter.
Ensure that the Microsoft System Center Operations
Manager version 7.0 or later is installed on the remote
system and then retry the operation.
SA-20180 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the Microsoft
System Center Operations Manager service is not
running on the remote system.
Ensure that the Microsoft System Center Operations
Manager service is running and then retry the
operation.
SA-20185 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the Microsoft
System Center Operations Manager adapter is
already installed on the remote system.
Ensure that the Microsoft System Center Operations
Manager adapter is not previously installed on the
remote system and then retry the operation.
SA-20190 SupportAssist Enterprise is unable to edit the adapter
adapter_name because a connection could not be
established with the remote system.
Ensure the following and retry the operation :
● Ensure that the credentials are valid.
● Ensure that you have administrator privileges.
SA-20200 SupportAssist Enterprise is unable to edit the adapter
adapter_name because the adapter is uninstalled on
the remote system.
Not applicable.
Error code appendix 221