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Table Of Contents
Migrating to SupportAssist Enterprise
If you are already using SupportAssist for OpenManage Essentials or SupportAssist for Microsoft System Center Operations
Manager, you can migrate to SupportAssist Enterprise. When you migrate to SupportAssist Enterprise, the devices, cases,
device credentials, user groups, and settings are also migrated.
NOTE: Direct migration from SupportAssist for OpenManage Essentials or SupportAssist for Microsoft System Center
Operations Manager to SupportAssist Enterprise version 2.0.1 is not supported. If necessary, migrate to SupportAssist
Enterprise version 1.1 or 1.2, and then upgrade to SupportAssist Enterprise version 2.0.1. For information on migrating to
SupportAssist Enterprise version 1.1 or 1.2, see the SupportAssist Enterprise Version 1.2 User's Guide at https://
www.dell.com/serviceabilitytools.
Using SupportAssist Enterprise without registration
Registration of SupportAssist Enterprise is a prerequisite to receive the full benefits of SupportAssist Enterprise and to use all
the available features. You can also use SupportAssist Enterprise without registration. However, only certain capabilities or
features of SupportAssist Enterprise are available without registration. The following table provides a summary of the availability
of capabilities or features without registration.
Table 11. Availability of capabilities or features without registration
Capabilities or features that are available Capabilities or features that are not available
● Add devices
● Manually start the collection and upload of system
information to Dell EMC from a single device or multiple
devices
● Monitor devices for hardware issues
● Automatic case creation on issue detection
● Automated periodic collection of system information
● View support cases that are open for your devices
● Update contact and parts dispatch information
● Set up adapter
● Set up Remote Collector
● Set up automated parts dispatch
NOTE: Registration of SupportAssist Enterprise is optional. However, it is recommended that you complete the registration
to receive the full benefits of the automated support capabilities of SupportAssist Enterprise.
Register SupportAssist Enterprise
Prerequisites
● If the server where you have installed SupportAssist Enterprise connects to the Internet through a proxy server, ensure that
you have the details of the proxy server.
● Ensure that you have the details of the contact you want to assign as the primary contact for SupportAssist Enterprise.
About this task
CAUTION:
Completing the registration is a prerequisite to receive the full benefits of SupportAssist Enterprise.
Without registration, you can only use SupportAssist Enterprise to manually start the collection of system
information from your devices. Until registration is completed, SupportAssist Enterprise cannot monitor your
devices for hardware issues or automatically collect system information.
The SupportAssist Enterprise Registration Wizard guides you through configuring the proxy server settings (if applicable)
and completing the registration. The registration wizard is displayed when you log in to SupportAssist Enterprise for the first
time. If you do not complete the registration or skip the registration, the SupportAssist Enterprise is not registered banner
is displayed at the top of the page. You can click the Register now link to open the registration wizard and complete the
registration.
NOTE:
You can also click Register in the About page or on the add devices wizard to open the SupportAssist
Enterprise Registration Wizard.
30 Getting started with SupportAssist Enterprise