Users Guide

NOTE: In Internet Explorer, if the Internet Explorer Enhanced Security Configuration feature is enabled, the
SupportAssist Enterprise Registration Wizard is not displayed.
Steps
1. On the Welcome page, click Next.
SupportAssist Enterprise verifies connectivity to the Internet by trying to connect to http://www.dell.com, which then
gets redirected to https://www.dell.com.
● If SupportAssist Enterprise can connect to the Internet, the Registration page is displayed.
● If SupportAssist Enterprise is unable to connect to the Internet, a message prompts you to confirm if the system
connects to the Internet through a proxy server. If you click Yes, the Proxy Settings page is displayed.
If the system connects to the Internet directly, but the Internet connectivity issue persists, contact your network
administrator for assistance.
2. If the Proxy Settings page is displayed:
a. In the Address field, type the IP address or hostname of the proxy server.
b. In the Port field, type the port number of the proxy server.
c. If a username and password is required to connect to the proxy server, select Requires authentication, and type the
user name and password in the appropriate fields.
d. Click Next.
SupportAssist Enterprise verifies connectivity to the Internet through the proxy server. If the connection is successful, the
Registration page is displayed. Else, an error message is displayed. If the proxy server connectivity issue persists, contact
your network administrator for assistance.
3. On the Registration page, provide the following information:
a. In the Company Information section, type the company name, and select your location.
b. In the IT Administrator Contact Information section, type your first name, last name, phone number, alternate phone
number, and email address in the appropriate fields.
c. From the Time zone list, select the time zone.
NOTE:
Ensure that you use an English keyboard layout to type data in the Phone number, Alternate phone number,
and Email address fields. If a native keyboard layout or non-English language is used to type data in these fields, an
error message is displayed.
NOTE: After registering SupportAssist Enterprise, you can update the primary contact information and also provide a
secondary contact information. If the primary contact is unavailable, Dell EMC contacts your company through the
secondary contact. If both the primary and secondary contacts are configured with valid email addresses, both receive
SupportAssist Enterprise emails. For information about updating the contact information, see View and update the
contact information on page 95.
4. Click Next.
The Parts Replacement Preferences for Dell Servers page is displayed.
By default, the I want Dell server replacement parts shipped automatically is selected. If you clear the option, the
shipment of the server replacement parts could be delayed.
5. To copy the already provided contact information, click the appropriate link.
The Primary Shipping Contact information is populated.
6. In the Secondary Shipping Contact section, type the first name, last name, phone number, and email address of the
secondary contact.
NOTE: Contact details of the primary and secondary contact must be unique.
7. In the Shipping Address section, perform the following:
a. Select the preferred contact hours during which Dell EMC can contact you, if necessary.
b. Select the time zone, location, and type your shipping address in the appropriate fields.
c. Type any specific dispatch related information in the Dispatch Notes section.
NOTE:
If a device is moved to a different location, ensure that the dispatch preferences and shipping information
are updated.
d. If you want an onsite technician to replace the dispatched hardware component, select I want a technician to replace
my parts onsite (if included in my service plan).
Getting started with SupportAssist Enterprise
31