Users Guide

8. Click Next.
The Integrate With TechDirect (Optional) page is displayed.
9. Select I agree to integrate SupportAssist Enterprise with TechDirect, and perform the following:
a. Click Sign In to log in to your company's TechDirect Administrator account to get the One-Time Password (OTP).
b. Enter the OTP to verify your TechDirect account.
10. Click Submit.
SupportAssist Enterprise connects to Dell EMC and completes the registration. If the registration is successful, the
Summary page is displayed. Else, an error message is displayed. If the registration issue persists, contact your network
administrator for assistance.
11. Click Finish.
Results
The SupportAssist Enterprise Site Health page is displayed.
Next steps
● To enable SupportAssist Enterprise to automatically create a support case when a hardware issue occurs on the local
system:
1. Install or upgrade OpenManage Server Administrator (OMSA) on the local system. See Install or upgrade OMSA by using
SupportAssist Enterprise on page 93.
2. Configure the SNMP settings of the local system. See Configure SNMP settings by using SupportAssist Enterprise on
page 94.
3. Enable SupportAssist Enterprise to monitor hardware issues that may occur on the local system. See Enable or disable
monitoring of a device on page 92.
● If you have installed SupportAssist Enterprise on a server running a Linux operating system that has Security Enhanced Linux
(SELinux) enabled, set up the server to receive alerts from remote devices. For more information, see Set up an SELinux
enabled system to receive alerts on page 32.
● Add devices in SupportAssist Enterprise. For more information, see Monitoring servers for hardware issues on page 137.
● (Optional) If your company uses an SMTP server (email server), configure the SMTP server settings in SupportAssist
Enterprise. This enables SupportAssist Enterprise to use the SMTP server to send you device status and connectivity status
email notifications. For more information, see Configure SMTP server settings on page 103.
● (Optional) Update the contact details of the primary and secondary SupportAssist Enterprise contacts and provide a parts
dispatch address. See View and update the contact information on page 95.
● (Optional) If you want to manage a set of devices as a group, create one or more device groups based on your preference.
See Device grouping on page 80.
Set up an SELinux enabled system to receive alerts
About this task
Security-Enhanced Linux (SELinux) is a security module that authorizes or prevents operations in Linux operating systems.
When SELinux is enabled on the system running SupportAssist Enterprise, alerts (SNMP traps) from remote devices are not
received by SupportAssist Enterprise. Without receiving alerts, SupportAssist Enterprise will not be able to identify hardware
issues that may occur on remote devices. Therefore, you must perform the following steps on the system running SupportAssist
Enterprise to allow SupportAssist Enterprise to receive alerts from remote devices.
NOTE:
SELinux is enabled by default in Red Hat Enterprise Linux 6 and 7, CentOS 6 and 7, SUSE Linux Enterprise Server
12, and Oracle Enterprise Linux 6 and 7.
Steps
1. Open the terminal window and create a policy file named supportassistpolicy.te.
2. Open the policy file (supportassistpolicy.te) and type the following:
module supportassistpolicy 1.0;
require {
type websm_port_t;
type snmpd_t;
type root_t;
class tcp_socket name_connect;
32
Getting started with SupportAssist Enterprise