Users Guide
Table Of Contents
- SupportAssist Enterprise Version 2.0.60 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Set up SupportAssist Enterprise on local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Download the SupportAssist Enterprise installation package
- Installing or upgrading SupportAssist Enterprise
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Upgrading SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Register SupportAssist Enterprise
- Set up an SELinux enabled system to receive alerts
- Open the SupportAssist Enterprise user interface
- Log in to SupportAssist Enterprise
- Log out of SupportAssist Enterprise
- Adding devices
- Methods of adding devices
- Device types and applicable devices
- Add a server or hypervisor
- Add an iDRAC
- Add a chassis
- Add a Networking device
- Add a PowerVault storage array
- Add an EqualLogic PS Series storage solution
- Add a Compellent SC Series storage solution
- Add a Fluid File System NAS device
- Add a software
- Add a solution
- Add a virtual machine
- Add a device by duplication
- Managing device discovery rules
- Viewing cases and devices
- Monitoring site health
- Using Extensions
- Types of extensions
- Support for setting up adapter or Remote Collector
- Getting started with adding devices managed by systems management consoles
- Adapters overview
- Set up OpenManage Essentials adapter
- Set up the Microsoft System Center Operations Manager adapter
- Management Packs for inventorying devices managed by Operations Manager
- Set up OpenManage Enterprise adapter
- View the adapter overview pane
- View devices inventoried by the adapter
- Synchronize adapter
- Edit adapter
- Delete adapter
- Approximate time required to assign Credential Profile
- Remote Collectors overview
- Device grouping
- Managing device credentials
- Validating device inventory
- Maintaining SupportAssist Enterprise capability
- Enable or disable monitoring of a device
- Perform deep discovery
- Install or upgrade OMSA by using SupportAssist Enterprise
- Configure SNMP settings by using SupportAssist Enterprise
- View and update the contact information
- View and update parts dispatch information
- Integrate SupportAssist Enterprise with your TechDirect account
- Configure proxy server settings
- Connectivity test
- Test the case creation capability
- Clear the System Event Log
- Automatic update
- Delete a device
- Configuring email notifications
- Configuring collection settings
- Prerequisites for collecting system information
- Enable or disable the automatic collection of system information on case creation
- Enable or disable analytics collections
- Enable or disable the periodic collection of system information from all devices
- Enable or disable the collection of identity information
- Enable or disable the collection of system information
- Enable or disable the automatic upload of collections
- Enable or disable analytics collections
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- Understanding maintenance mode
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file on server running Windows
- Manually configuring the alert destination of a server running Windows
- Manually configuring the alert destination of a server by using the script file on a server running Linux
- Manually configure alert destination of server running Linux
- Manually configure alert destination of iDRAC using the web interface
- Manually configure alert destination of networking device
- Manually configuring the alert destination of a server
- Managing SupportAssist Enterprise alerts in TechDirect
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Installing patch for SupportAssist Enterprise
- Enable or disable API interface settings
- Signing in to TechDirect
- Deep discovery
- Device correlation
- Association view
- Detection of hardware issues in attached storage devices
- Support for OEM devices
- Install Net-SNMP on a server running Linux
- Configure sudo access for SupportAssist Enterprise on server running Linux
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- View SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identify series of PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Unable to add adapter
- Unable to add Remote Collector
- Disconnected
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist Enterprise services
- Unable to view tool tips in Mozilla Firefox
- Other services
- Security
- Logs
- SupportAssist Enterprise user interface
- SupportAssist Enterprise Registration Wizard
- Login page
- Site Health
- Cases page
- Devices page
- Site Inventory Validation
- Device Groups page
- Manage Device Discovery Rule
- Manage Account Credentials
- Manage Credential Profiles
- Collections page
- Analytics Collections
- Extensions
- Settings
- Network Connectivity Test
- SupportAssist Enterprise test
- Error code appendix
- SupportAssist Enterprise resources
- Contacting Dell EMC
6. To discover devices by using the hostname or IP addresses:
a. Select Devices.
b. Enter the hostname or IP address of devices as comma-separated values in the following formats:
● 10.34.10.2, 10.34.10.3, 10.34.10.22
● hostname1, hostname2, hostname3
● 10.34.10.22, hostname2, 10.34.10.24
7. Select an option based on your preference:
● Run now—discover the devices immediately.
● Run once—discover the devices at a specific date and time.
● Recur—schedule the discovery of devices at periodic intervals.
8. Click Next.
The Discovering Devices window is displayed. Based on the device types in the Credential Profile, the device types are
selected automatically.
9. Optionally, clear the device types that you do not want to discover.
10. In the Configuration Settings section, clear the following options based on your preference:
● Perform deep discovery—discover a device and its associated device types. See Deep discovery on page 140.
● Enable Monitoring—enables SupportAssist Enterprise to detect hardware issues that may occur on the discovered
devices.
● Configure SNMP to receive alerts from this device—automatically configure the SNMP settings of the discovered
device to forward alerts (SNMP traps) to SupportAssist Enterprise.
● Install latest version of OMSA—enables SupportAssist Enterprise to install the latest version of OMSA or iDRAC
Service Module (iSM) on the discovered servers. OMSA or iSM is required for collecting system information and to
generate alerts from servers.
NOTE:
If a device within the range is running SUSE Linux Enterprise Server 15 SP2 operating system, you must
manually install OMSA version 9.5 on the device. To download OMSA, go to https://www.dell.com/
openmanagemanuals, click OpenManage Server Administrator > Dell OpenManage Server Administrator
Version 9.5 > DRIVERS & DOWNLOADS.
11. Click Add Rule.
The discovery rule is added and listed on the Manage Discovery Rules page. If you selected Run now, discovery of devices
is initiated.
View the device discovery rule overview pane
About this task
The Manage Discovery Rules page enables you to view the Discovery Rule Details, Discovery Rule Current Iteration
Status, Recent Activity, and Current v/s Previous Discovery Rule Status panes. For more information about the
attributes displayed in these panes, see Discovery Rule Details on page 189, Discovery Rule Current Iteration Status on page
190, Recent Activity on page 190, and Current versus Previous Discovery Rule Status on page 190.
Steps
1. Go to Devices > Manage Rules for Device Discovery.
The Manage Discovery Rules page is displayed.
2. Select a discovery rule.
The Discovery Rule Details, Discovery Rule Current Iteration Status, Recent Activity, and Current v/s Previous
Discovery Rule Status panes are displayed.
Edit device discovery rule
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
Managing device discovery rules
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