Users Guide

About this task
You can use the Assign Credential Profile option to apply common credentials for the different device types within a device
group.
NOTE: You can manage credentials of a device group only if you are logged on as a member of the OpenManage Essentials
Administrators, Power Users, or Site Administrators group.
NOTE: The device group credentials override the default credentials configured in the Settings > System Logs page.
When the device group credentials are configured:
● SupportAssist uses the device group credentials (not the default credentials) to collect system information from the
device type.
● If SupportAssist is unable to connect to the device using the device group credentials, SupportAssist uses the default
credentials.
To manage the credentials of a device group:
Steps
1. Go to Devices > View Devices.
The Devices page is displayed.
2. From the Refine by pane, expand Groups and select a device group.
3. Select the devices for which you want to apply a Credential Profile.
4. From the Assign Credential Profile list, select a Credential Profile.
Credentials are assigned to the device group based on the credentials that are available in the selected Credential Profile.
View and update device group information
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users on page 126.
About this task
You can view or update the contact information, preferred contact method and time, and the parts dispatch information of a
device group. You can also integrate automated parts dispatch with specific TechDirect accounts.
Updating the contact information for a device group allows SupportAssist Enterprise to send notifications to the device group
contact.
NOTE:
The device group parts dispatch information overrides the default parts dispatch information that you configured
through the Settings > Contact Information page. If resolving a problem requires replacing a part, the replacement part
is shipped with your consent to the device group parts dispatch address (not the default parts dispatch address).
NOTE: If the Technical Support agent determines that a part must be replaced in your system to resolve a support case,
the replacement part is dispatched with your consent to the provided address.
Steps
1. Go to Devices > Manage Device Groups.
The Device Groups page is displayed.
2. Select a device group.
3. From the Select Group Actions list, select Edit Group.
The Edit Device Group window is displayed.
4. Select IT Administrator Contact Information, and provide the following information:
a. If you want to use the IT Administrator contact information provided in the Settings > Contact Information page, click
the appropriate link.
b. Select one of the following:
● Primary
● Secondary
Device grouping
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