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Table Of Contents
Managing device credentials
SupportAssist Enterprise requires the device credentials to add devices and to collect system information.
You can enter or assign credentials to a device by using one of the following methods:
● While adding a device
● By using the Edit option
● By assigning an account credential or a credential profile
Topics:
• Account credentials
• Credential profiles
Account credentials
An account credential consists of the credentials of a specific device type. The account credentials are used by SupportAssist
Enterprise to connect to a device and collect system information. Depending on the number of device types in your
environment, you may have to create one or more account credentials.
Add Account Credentials
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users on page 126.
About this task
Account Credentials are required to add a device or to create a Credential Profile that you can apply to devices. Depending on
your requirement, you can create an Account Credentials for each device type in your environment.
Steps
1. Go to Devices > Manage Credentials > Account Credentials.
The Manage Account Credentials page is displayed.
2. Click Add Credentials.
The Add Account Credentials window is displayed.
3. In the Name field, type a unique name for the Account Credentials.
4. From the Device Type list, select the type of device.
5. Type the credentials of the selected device type:
NOTE: The credentials that you enter must have Administrator rights.
● For Server / Hypervisor devices, from the Operating System type list, select the operating system, and then type the
user name and password of the device in the appropriate fields.
The user name and password you enter must have:
○ Local administrator or domain administrator rights and WMI access on the device (if the device is running a Windows
operating system)
○ Root or sudo user rights (if the device is running a Linux operating system). If you provide the user name and
password of a sudo user, ensure that the sudo user is configured for SupportAssist Enterprise. For information on
configuring the sudo user, see Configure sudo access for SupportAssist Enterprise on server running Linux on page
143.
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