Reference Guide

SupportAssist Enterprise
55 REST API Guide – SupportAssist Enterprise
2.11 Retrieve cases
You can retrieve up to 40 support cases. While retrieving cases you can also filter the results based on certain
criteria.
Multiple filters can be applied by using the AND operation.
{
"type" : "object",
"id" : "PaginatedData",
"properties" : {
"data" : {
"type" : "array"
},
"searchQuery" : {
"type" : "object",
"id" : "SearchQuery",
"properties" : {
"pagination" : {
"type" : "object",
"id" : "Pagination",
"properties" : {
"offset" : {
"type" : "integer"
},
"limit" : {
"type" : "integer"
},
"total" : {
"type" : "integer"
}
}
},
"filters" : {
"type" : "array",
"items" : {
"type" : "object",
"id" : "FilterDescription",
"properties" : {
"operator" : {
"type" : "string",
"enum" : ["contains", "in"]
},
"field" : {
"type" : "string"
"enum" : ["serviceTag", "number", "title", "status", "deviceName",
"ipAddress", "deviceType", " serviceContract", "source"]
},
"value" : {
"type" : "string"
},
"values" : {
"type" : "array",
"items" : {
"type" : "string"
}
}
}