Reference Guide

SupportAssist Enterprise
58 REST API Guide – SupportAssist Enterprise
Parameters in the JSON schema
Parameter
Description
Additional details
id
Identifier assigned to the support
request.
title
Title assigned to the support request.
Special characters that are
allowed in the title include
underscore, colon, at, dot, dash
status
Status of the support request. For the
possible values, see the JSON
schema.
source
Source of the support request. For the
possible values, see the JSON
schema.
saDeviceId
Associated device identifier.
deviceName
Name that has been assigned to the
device.
deviceType
Type of device. For the possible values,
see the JSON schema.
serviceTag
Service Tag of the device
caseCreationDate
Case created date in UTC.
entitlementType
Service contract of the device.
entitlementDescription
Description of the service contract.
The following resource URI is used to retrieve support case information:
https://<BASE_URI>/SupportAssist/api/v1/Cases
Method: POST
Headers:
Content-Type: application/json
Authorization: Bearer <Authentication_Token>
Request format (success – response code 202):
The following is an example of a JSON for retrieving cases for the server device type.
{
"pagination": {
"offset": 0,
"limit": 40
},
"filters": [
{
"operator": "contains",
"field":"devicetype",
"value":"server"
}