Reference Guide

SupportAssist Enterprise
74 REST API Guide – SupportAssist Enterprise
A Error code appendix
Error
code
Error message
Possible Resolution
SA-0001
SupportAssist Enterprise is unable to add
the devices because an device count is
more than 5000.
Make sure that the device count in the csv file is
less than 5000.
SA-0002
SupportAssist Enterprise is unable to add
the devices because the csv file is Empty.
Make sure that both the system running
SupportAssist Enterprise and the file is not
Empty.
SA-0003
SupportAssist Enterprise is unable to add
the devices because uploaded csv file is
corrupted.
Make sure that the uploaded csv file is valid but
not corrupted.
SA-0004
SupportAssist Enterprise is unable to add
the devices because the csv file is not
available in the specified location.
Make sure that the csv file is available at the
specified location.
SA-0006
SupportAssist Enterprise is unable to add
the devices because the input provided is
not valid.
Make sure that the input provided is valid.
SA-0007
SupportAssist Enterprise is unable to add
the devices because the imported csv file
does not contain valid headers.
Make sure that the imported csv file contains
valid headers.
SA-0008
User has canceled this device discovery.
Device discovery has been cancelled.
SA-0009
SupportAssist Enterprise is unable to import
one or more devices because the
credentials of the devices were not included
in the csv file.
Ensure that the credentials of the devices are
included in the csv file and retry the operation.
SA-0011
SupportAssist Enterprise is unable to import
devices because .csv file already exist.
Delete the .csv file available from the temporary
location (C:\Users\<User
Name>\AppData\Local\temp) and retry the
operation.
SA-0012
SupportAssist Enterprise is unable to add
the devices because the entered host name
or IP address and Device Type are
incorrect.
Retry adding the device with the correct host
name or IP address and Device Type.
SA-0005
SupportAssist Enterprise is unable to add
the device {0} because an attempt to
connect to the device is unsuccessful.
Make sure that both the system running
SupportAssist Enterprise and the device you are
trying to add are connected to the network and
retry the operation.
SA-0010
SupportAssist Enterprise is unable to add
the device {0} because the entered host
name or IP address is incorrect.
Retry adding the device with the correct host
name or IP address.
SA-0015
SupportAssist Enterprise is unable to add
the device {0} because of an unknown error
while discovering the device.
Verify the following and then retry adding the
device: 1. Ensure that the device is supported by
SupportAssist Enterprise. For the list of
supported device models, see the SupportAssist
Enterprise Support Matrix at