Reference Guide

SupportAssist Enterprise
92 REST API Guide – SupportAssist Enterprise
Error
code
Error message
Possible Resolution
6000_23
SupportAssist Enterprise is unable to
collect system information from the device
{0} because the credentials of the device
are either incorrect or do not have the
required privileges.
Perform the following and retry the operation: 1.
Make sure that SupportAssist Enterprise is
updated with the correct user name and
password of the device. 2. Make sure that the
user account has administrative privileges on the
device.
6000_24
System Event Log could not be cleared
from device {0} because of a technical
error.
Retry the operation, if possible or contact your
SupportAssist Enterprise administrator for
assistance.
6000_32
SupportAssist Enterprise is unable to
collect system information because a
connection could not be established with
the Remote Collector.
Perform the following and retry the operation: 1.
Verify and update the credentials of the Remote
Collector in SupportAssist Enterprise. 2. Ensure
that the Remote Collector is reachable from the
server where SupportAssist Enterprise is
installed. 3. Ensure that the Remote Collector
service is running on the remote system.
5000_1
SNMP settings of the device could not be
configured because of an unexpected error.
Manually configure the SNMP settings. For
instructions to manually configure the SNMP
settings, see "Manually configuring the alert
destination of an iDRAC using the web interface"
in the SupportAssist Enterprise User's Guide at
Dell.com/serviceabilitytools.
5000_2
SNMP settings of the device could not be
configured because the integrated Dell
Remote Access Controller (iDRAC) does
not have the required license installed.
Make sure that the iDRAC has an Enterprise or
Express license installed, and retry the
operation, if possible.
5000_3
SNMP settings of the device could not be
configured because all configurable fields
of the integrated Dell Remote Access
Controller (iDRAC) are occupied.
Manually configure the SNMP settings. For
instructions to manually configure the SNMP
settings, see "Manually configuring the alert
destination of an iDRAC using the web interface"
in the SupportAssist Enterprise User's Guide at
Dell.com/serviceabilitytools.
5000_4
SNMP settings of the device could not be
configured because the credentials you
have entered do not have the required
privileges. |
Make sure that that the credentials have either
Administrator or Operator privileges on the
integrated Dell Remote Access Controller
(iDRAC), and retry the operation, if possible.
5000_5
SNMP settings of the device could not be
configured because an attempt to connect
to the integrated Dell Remote Access
Controller (iDRAC) was unsuccessful.
Make sure that the iDRAC is reachable from the
system on which SupportAssist Enterprise is
installed, and retry the operation, if possible.
5000_6
SNMP settings of the device could not be
configured because the credentials you
have entered are invalid.
Make sure that the credentials are valid, and
retry the operation, if possible or contact your
SupportAssist Enterprise administrator for
assistance.
5000_7
SNMP settings of the device could not be
configured because of an unexpected error.
Manually configure the SNMP settings. For
instructions to manually configure the SNMP
settings, see "Manually configuring the alert
destination of an iDRAC using the web interface"