Reference Guide

SupportAssist Enterprise
93 REST API Guide – SupportAssist Enterprise
Error
code
Error message
Possible Resolution
in the SupportAssist Enterprise User's Guide at
Dell.com/serviceabilitytools.
5000_8
SNMP settings of the device could not be
configured because of an unexpected error.
Manually configure the SNMP settings. For
instructions to manually configure the SNMP
settings, see "Configuring the alert (SNMP trap)
destination" in the SupportAssist Enterprise
User's Guide at Dell.com/serviceabilitytools.
5000_9
SNMP settings of the device could not be
configured because the user account does
not have the sufficient privileges on the
device.
Manually configure the SNMP settings. For
instructions to manually configure the SNMP
settings, see "Manually configuring the alert
destination" in the SupportAssist Enterprise
User's Guide at Dell.com/serviceabilitytools.
5000_10
SNMP settings of the device could not be
configured because the hostname/IP
address of the system where SupportAssist
Enterprise is installed was not provided.
Provide the hostname/IP address of the system
where SupportAssist Enterprise is installed, and
retry the operation, if possible.
5000_11
SNMP settings of the device could not be
configured because the SNMP service is
not installed on the device.
Manually install the SNMP service on the device,
and retry the operation, if possible.
5000_12
SNMP settings of the device could not be
configured because SupportAssist
Enterprise does not support the operating
system running on the device.
5000_13
SNMP settings of the device could not be
configured because the SNMP service has
not started.
Manually start the SNMP service, and retry the
operation, if possible.
5000_14
SNMP settings of the device could not be
configured because the WMI service is
disabled.
Manually start the WMI service, and retry the
operation, if possible.
5000_15
SupportAssist Enterprise has configured
the SNMP settings successfully, but the
automated test to verify the SNMP settings
was unsuccessful.
Verify the network settings and make sure that
the SNMP port (162) is open.