Support Matrix
Table Of Contents
- SupportAssist Enterprise Version 2.0.60 Support Matrix
- Overview
- SupportAssist Enterprise capabilities available with Dell service contracts
- Supported servers
- Supported hypervisors
- Supported storage devices
- Supported networking devices
- Supported chassis
- Supported management and monitoring software
- Support for OEM devices
- Recommended OMSA version for SupportAssist Enterprise
- Supported operating systems on remote servers
- Adapters and supported systems management consoles
- Minimum requirements for installing and using SupportAssist Enterprise
- SupportAssist Enterprise resources
- Contacting Dell EMC
* Support for this networking device or firmware version has been assessed based on SupportAssist Enterprise compatibility
with similar networking device models or firmware version respectively.
NOTE: Case creation is not supported on networking devices running operating system versions 10.4.1, 10.4.2, and 10.4.3.1.
However, case creation is supported on networking devices running operating system version 10.4.3.2 and later.
NOTE: Support for networking devices other than MX5108n and MX9116n running OS 10.5.x.y or later is based on
SupportAssist Enterprise compatibility with networking devices running OS 10.5.x. For example, support for device running
OS 10.5.0.1 is based on SupportAssist Enterprise compatibility with device running OS 10.5.0.
Supported PowerConnect devices
Remote monitoring and case creation are supported only if SNMP settings are configured on the networking device.
SupportAssist Enterprise does not support the configuration of SNMP settings on the networking device. Therefore, you must
manually configure the SNMP settings on the networking device.
The following table lists the supported PowerConnect devices:
Table 16. Supported PowerConnect devices
PowerConnect
devices
Remote
monitoring and
case creation
Automatic
collection
of system
information
Collection
protocol
Ports used Latest supported
firmware version
2808, 2816, 2824,
and 2842
Yes Yes SNMPv2 161 1.x
3524, 3524P,
3548P and 3548
Yes Yes SSH2 22 2.x
5424 and 5448 Yes Yes SSH2 22 2.x
5524, 5548,
5524P, and 5548P
Yes Yes SSH2 22 4.1
6224 and 6248 Yes Yes SSH2 22 3.3
6224F, 6224P, and
6248P
Yes Yes SSH2 22 and 161 3.3.14.2
7024, 7048, 7024F,
7024P, 7048P, and
7048R
Yes Yes SSH2 22 5.1
8024 and 8024F Yes Yes SSH2 22 5.1
8132 and 8164F Yes Yes SSH2 22 5.1
B8000 Yes Yes SSH2 22 7.0.1
B8000E Yes Yes SSH2 22 and 161 7.2.1
M6220 Yes Yes SSH2 22 5.1
M6348 Yes Yes SSH2 22 and 161 5.1
M8024 Yes Yes SSH2 22 5.1
M8024-K Yes Yes SSH2 22 5.1
M8428-K Yes Yes SSH2 22 6.3.1
N2000 Yes Yes SSH2 22 and 161 6.3.2.3
W-3200 Yes Yes SSH2 and SNMPv2 22 and 161 6.3
W-3400 Yes Yes SSH2 and SNMPv2 22 and 161 6.3
W-3600 Yes Yes SSH2 and SNMPv2 22 and 161 6.3
Supported networking devices 29