Support Matrix

● Red Hat Enterprise Linux 5.x
● CentOS 7.x
● CentOS 6.x
● SUSE Linux Enterprise Server 15
● SUSE Linux Enterprise Server 15 SP2
● SUSE Linux Enterprise Server 12 SP1
● SUSE Linux Enterprise Server 12 SP2
● SUSE Linux Enterprise Server 12 SP3
● SUSE Linux Enterprise Server 12
● SUSE Linux Enterprise Server 11 SP4
● SUSE Linux Enterprise Server 10 SP4
● Oracle Linux 7.x
● Oracle Linux 6.x
● Debian 7.x
● Debian 8.x
● Debian 9.x
● Ubuntu 14.x
● Ubuntu 16.04.x
● Ubuntu 18.04.x
● Ubuntu 20.04
NOTE: Installation of SupportAssist Enterprise is not supported on Red Hat Enterprise Linux 6.6 operating system.
Web browser requirements
Use one of the following web browsers to view the SupportAssist Enterprise user interface:
● Internet Explorer 11 or later
● Mozilla Firefox 31 or later
● Google Chrome 59 or later
● Microsoft Edge 38 or later
NOTE: Transport Layer Security (TLS) version 1.2 must be enabled on the web browser.
To open SupportAssist Enterprise by using Internet Explorer, perform the following steps:
1. In the Security tab, enable Active Scripting.
2. In the Advanced tab, enable Play animations in web pages.
Network requirements
The following are the networking requirements on the local system (the server where SupportAssist Enterprise is installed) and
remote devices:
● Internet connection—Standard 1 GbE network or faster.
● The local system must be able to communicate with the SupportAssist server hosted by Dell EMC over HTTPS protocol.
● The local system must be able to connect to the following destinations:
○ https://apidp.dell.com and https://api.dell.com—end point for the Dell EMC hosted SupportAssist server.
○ https://is.us.dell.com/*—the file upload server and related services.
○ https://downloads.dell.com/—for downloading OpenManage Server Administrator (OMSA) and receiving new
SupportAssist Enterprise release information, policy files, and product support files.
NOTE: The downloads.dell.com page uses the Akamai third-party vendor for improved download experience.
○ https://sa-is.us.dell.com/*—for TechDirect integration.
NOTE:
During registration, SupportAssist Enterprise verifies connectivity to the Internet by trying to connect to
http://www.dell.com, which then gets redirected to https://www.dell.com.
The following table lists the network bandwidth requirements for monitoring and collecting system information from devices:
Table 27. Network bandwidth requirements
Minimum requirements for installing and using SupportAssist Enterprise 43