Users Guide

Enable or disable the periodic collection of system
information from all devices
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrator privileges to users.
About this task
By default, SupportAssist Enterprise starts collecting system information from all monitored devices at periodic intervals and
sends it securely to Dell EMC. The collection start time is a user-defined day of every month at 11 PM. If required, you can
enable or disable the periodic collection of system information from all monitored devices based on your preference.
Steps
1. Go to Settings > Preferences.
The Preferences page is displayed.
2. In Automatically collect system state information, select or clear the Starting from day N of every month at 11 PM
option.
3. Click Apply.
Enable or disable the collection of identity information
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrator privileges to users.
About this task
The system information that is collected by SupportAssist Enterprise includes identity information (PII) such as the complete
configuration snapshot of systems, hosts, and network devices that can contain host identification and network configuration
data. In most cases, part or all of this data is required to properly diagnose issues. If the security policy of your company
restricts sending identity data outside of the company network, you can configure SupportAssist Enterprise to filter such data
from being collected and sent to Dell EMC.
The following identity information can be filtered when collecting the system information from a device:
● Host name
● IP address
● Subnet mask
● Default gateway
● MAC address
● DHCP server
● DNS server
● Processes
● Environment variables
● Registry
● Logs
● iSCSI data
● Fibre Channel data — host World Wide Name (WWN) and port WWN
NOTE:
When the Include identification information in collections option is cleared, some of the data about your
company network (including the system log) is not transmitted to Dell EMC. This may impede Technical Support from
resolving issues that may occur on your devices.
NOTE: If your devices have an active ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data
Center service contract, when the Include identification information in data sent to Dell option is disabled, you will not
receive some reporting information about your devices.
108 Configuring collection settings