Users Guide
Table Of Contents
- SupportAssist Enterprise Version 2.0.70 User's Guide
- Contents
- Overview
- Getting started with SupportAssist Enterprise
- Set up SupportAssist Enterprise on local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Download the SupportAssist Enterprise installation package
- Installing or upgrading SupportAssist Enterprise
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Upgrading SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Register SupportAssist Enterprise
- Set up an SELinux enabled system to receive alerts
- Open the SupportAssist Enterprise user interface
- Log in to SupportAssist Enterprise
- Log out of SupportAssist Enterprise
- Adding devices
- Methods of adding devices
- Device types and applicable devices
- Add a server or hypervisor
- Add an iDRAC
- Add a chassis
- Add a Networking device
- Add a PowerVault storage array
- Add an EqualLogic PS Series storage solution
- Add a Compellent SC Series storage solution
- Add a Fluid File System NAS device
- Add a software
- Add a solution
- Add a virtual machine
- Add a device by duplication
- Managing device discovery rules
- Viewing cases and devices
- Monitoring site health
- Using Extensions
- Types of extensions
- Support for setting up adapter or Remote Collector
- Getting started with adding devices managed by systems management consoles
- Adapters overview
- Set up OpenManage Essentials adapter
- Set up the Microsoft System Center Operations Manager adapter
- Management Packs for inventorying devices managed by Operations Manager
- Set up OpenManage Enterprise adapter
- View the adapter overview pane
- View devices inventoried by the adapter
- Synchronize adapter
- Edit adapter
- Delete adapter
- Approximate time required to assign Credential Profile
- Remote Collectors overview
- Device grouping
- Managing device credentials
- Validating device inventory
- Maintaining SupportAssist Enterprise capability
- Enable or disable monitoring of a device
- Perform deep discovery
- Install or upgrade OMSA by using SupportAssist Enterprise
- Configure SNMP settings by using SupportAssist Enterprise
- View and update the contact information
- View and update parts dispatch information
- Integrate SupportAssist Enterprise with your TechDirect account
- Configure proxy server settings
- Connectivity test
- Test the case creation capability
- Clear the System Event Log
- Automatic update
- Delete a device
- Configuring email notifications
- Configuring collection settings
- Prerequisites for collecting system information
- Enable or disable the automatic collection of system information on case creation
- Enable or disable analytics collections
- Enable or disable the periodic collection of system information from all devices
- Enable or disable the collection of identity information
- Enable or disable the collection of system information
- Enable or disable the automatic upload of collections
- Enable or disable analytics collections
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- Understanding maintenance mode
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file on server running Windows
- Manually configuring the alert destination of a server running Windows
- Manually configuring the alert destination of a server by using the script file on a server running Linux
- Manually configure alert destination of server running Linux
- Manually configure alert destination of iDRAC using the web interface
- Manually configure alert destination of networking device
- Manually configuring the alert destination of a server
- Managing SupportAssist Enterprise alerts in TechDirect
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Installing patch for SupportAssist Enterprise
- Enable or disable API interface settings
- Signing in to TechDirect
- Deep discovery
- Device correlation
- Association view
- Detection of hardware issues in attached storage devices
- Support for OEM devices
- Install Net-SNMP on a server running Linux
- Configure sudo access for SupportAssist Enterprise on server running Linux
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- View SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Unable to add adapter
- Unable to add Remote Collector
- Disconnected
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist Enterprise services
- Unable to view tool tips in Mozilla Firefox
- Other services
- Security
- Logs
- SupportAssist Enterprise user interface
- SupportAssist Enterprise Registration Wizard
- Login page
- Site Health
- Cases page
- Devices page
- Site Inventory Validation
- Device Groups page
- Manage Device Discovery Rule
- Manage Account Credentials
- Manage Credential Profiles
- Collections page
- Analytics Collections
- Extensions
- Settings
- Network Connectivity Test
- SupportAssist Enterprise test
- Error code appendix
- SupportAssist Enterprise resources
- Contacting Dell EMC
Viewing collections
SupportAssist Enterprise collects system information from each device that you have added and sends the information securely
to Dell EMC. Typically, the system information is collected as follows:
● Periodically — At regular intervals, depending on the predefined collection start date specified in the Preferences page.
●
On case creation — When a support case is created for an issue that has been identified by SupportAssist Enterprise.
● Manual (on demand) — If requested by Technical Support, you can initiate the collection of system information from one or
more devices at any time.
NOTE: By default, SupportAssist Enterprise collects system information periodically and on case creation only after the
registration is completed. For more information on registration, see Registering SupportAssist Enterprise.
You can also use SupportAssist Enterprise to collect and send system information from multiple devices to Dell EMC. For more
information on collecting system information from multiple devices, see Starting a multiple device collection.
The collected system information is saved on the server that hosts the application that runs the collection task. Collections
tasks that are run by SupportAssist Enterprise are saved on the server where SupportAssist Enterprise is installed. Collection
tasks that are run by a Remote Collector are saved on the server where the Remote Collector is set up. You can access
collections that are run by SupportAssist Enterprise from the Devices or Collections page. The system information available in
a collection is displayed in the Configuration Viewer that is available in SupportAssist Enterprise.
NOTE:
Collections that are performed by a Remote Collector cannot be viewed from SupportAssist Enterprise. For
information on viewing such collections, see Viewing collections for devices associated with a Remote Collector.
NOTE: You can only view the last 5 system information collections through the Configuration Viewer. System information
collections that are 30 days or older and collections that are older than the last 5 collections within the last 30 days are
automatically purged. The purge collections task runs automatically every day at 10 p.m. (time as on the server where
SupportAssist Enterprise is installed).
NOTE: The Configuration Viewer does not support viewing the system information collected from storage devices with
Fluid File System (FluidFS).
NOTE: For collections from devices that are running a non-English operating system, the Configuration Viewer may not
display certain attributes as expected.
NOTE: Collections tab displays system information collected during the last 7 days. To view collections that are older than 7
days, use the date filter to display the list of collections.
NOTE: You cannot view periodic collections that are collected from a server.
Topics:
• View a collection from the Devices page
• View a collection from the Collections page
• Refine collections based on a date range
• Configuration Viewer
• Items reported in periodic collections from servers
• Download and view a multiple device collection
• Analytics collections overview
View a collection from the Devices page
About this task
The device overview pane lists the collections that have been performed on a specific device. You can select any collection that
you want to view from the collections list.
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