Users Guide

Steps
1. Go to Devices > View Devices.
The Devices page is displayed.
2. Select the device for which you want to view collections.
The device overview pane is displayed at the right side of the Devices page.
The Collections field displays No Collections in the following scenarios:
● No collections have been performed from the device
● The device is associated with a Remote Collector
3. From the Collections list, select a collection date and time.
If the device is a server, the Configuration Viewer is displayed in a new web browser window. For all other device types
and multiple device collections, you are prompted to save the collection as a .zip file. To view the downloaded collection,
extract the .zip file and click the index.html file.
View a collection from the Collections page
About this task
The Collections page lists all the collections that have been performed successfully. You can select any collection that you
want to view from the collections list. You can also identify whether the collection is either a single or multiple device collection
based on the collection name.
● Collections from a single device are named in the following format: device name (collection type). If the device
name is not available, the collection name contains the IP address or hostname of the device.
● Multiple device collections are named in the following format: SA_yyyy_mm_ddThh_ss_collection name
Steps
1. Go to Collections > View Collections.
The Collections page is displayed.
2. Select a collection that you want to view.
The collection overview pane is displayed.
NOTE:
The View Collection or Download Collection option is disabled if the collection was performed by a Remote
Collector.
3. Click View (for server collections) or Download (for all other device types and multiple device collections).
If the collection is from a server, the Configuration Viewer is displayed in a new web browser window. For collections
from all other device types and multiple device collections, download and save the collection as a .zip file. To view the
downloaded collection, extract the .zip file and click the index.html file.
Refine collections based on a date range
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrator privileges to users.
Steps
1. Go to Collections > View Collections.
The Collections page is displayed.
2. From the Date Range filter, select the start and end dates, and then click Apply.
Collections in the selected date range are displayed.
Configuration Viewer
The Configuration Viewer enables you to view the system information collected by SupportAssist Enterprise from your
devices. The Configuration Viewer displays information in a tabbed format. The collected system information is displayed in
the Configuration Viewer under various categories and sub categories.
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Viewing collections